Noc Technician

The **NOC Technician **is responsible of all system monitoring and ensure the highest uptime availability.
Also, It’s the person in charge to report, escalate and follow up the system outages, to the proper engineer team.
The team is the first line of contact for any production issue with end users and business.

Also, provide support that include identify and troubleshoot issues related with Correspondent Transmission, Swift, RightFax, Deployments, among other kind of technical incidents.- Responsibilities
These are the main duties:

- Monitor and escalate issues detected in our monitoring tools. In order to be fixed as soon as possible.
- Work as part of DevOps team on user stories especially be able to support requirements like performance testing, monitoring, alerting and escalation.
- Interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges.
- Participate in the Incident Management and Problem Management processes to follow up Production issues and root cause analysis, resolution, and reporting.
- Perform advanced troubleshooting to identify and escalate accordingly.
- Monitoring a large complex data and voice network infrastructure by using network monitoring and management tools.
- Participate in the bridge for system or network incidents.
- Be able to work remotely, nights and weekends in an off-hour shift role.
- Carry out administrative tasks, like arrange schedules and coverage as needed for operations support.
- Maintain a knowledge base of known defects, issues, process, techniques and others as needed Update and manage problem tickets appropriately.
- Qualifications

**Skills**:

- Fluent English
- Be able to make excellent decisions
- Have excellent organizational skills
- Be analytical
- Be a good listener and communicator
- Be flexible
- Be able to handle work pressure
- Be able to carry out multiple assignments
- Be focused on results
- Be able to work on own initiative

Experience
- High experience analyzing metrics using Grafana or similar
- High experience monitoring alerts using Icinga or similar
- High experience analyzing logs using Graylog / Kibana or similar
- High experience using and editing Wiki
- High experience working under pressure and interacting in IT incident bridges

Education
- At least Technical degree in Computer Science or related.
- Other acceptable degrees include information technology, management information systems, software engineering and networking.