Social Media Customer Service

7 months ago


Gelang Patah, Malaysia Vburg Global Management Sdn Bhd Full time

Working Hours: 5 days work, Monday - Friday
- Respond to customer inquiries and concerns related to products, orders, and services.
- Process online orders, including order placement, payment processing, and order confirmation.
- Coordinate with logistics and fulfillment teams to ensure accurate and on-time order delivery.
- Address order-related issues, such as returns, exchanges, and refunds.
- Maintain accurate and up-to-date order records and databases.
- Collaborate with the marketing team to plan and schedule promotional posts and campaigns on social media and other online platforms.
- Monitor the performance of promotional campaigns and report on key metrics.
- Develop a deep understanding of the products or services offered by the company.
- Provide consistent customer support and promotion coordination across various online platforms and communication channels.
- Can understand multiple language will be add advantange ( Mandarin, English, Malay)
- Working location: Gelang Patah
- No experience also can apply.
- Whatapps: 018-9701333

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Commission pay

Application Question(s):

- Do you know how to use Autocount System?
- What is your expected salary?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)
- English (preferred)

Ability to Commute:

- Gelang Patah (required)


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