Executive - Customer Service
5 months ago
_**Job Highlights**_
- Friendly Working Environment
- Attractive Package
- Better Career Advancement
- **Job Description**_
- Act as the company gatekeeper
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Ensure charges and costs are updated correctly and provide accrual as and when required.
- A monthly update on profit and loss for services rendered.
- To carry out any other duties as instructed by superior from time to time.
- To perform any other duties as required by the Management from time to time.
**Salary**: RM2,500.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
**Experience**:
- Warehouse Customer Service: 2 years (preferred)
- Contract Logistics: 2 years (preferred)
**Language**:
- Chinese (preferred)
- English (preferred)
- Malay (preferred)
-
Customer Service Executive
5 months ago
Gelang Patah, Malaysia APNKL Full timeCustomer Service Executive Company Background: Food Manufacturing Working Hour: 8am - 5.45pm Working Day: 5 days (Mon - Fri) Working Location : Pelabuhan Tanjung Pelepas, Gelang Patah, Johor. Salary Range: RM 3,600 to RM 4,200 Fixed Allowance: RM 200 (Meal) + RM 250 (Transport allowance) Benefits: Bonus (Depends on performance), Annual leave, Public...
-
Customer Service Executive
5 months ago
Gelang Patah, Malaysia Upright Talent Full time**Job Scopes.** - Coordinate on sales enquires and project development - Coordinate on customers orders and delivery arrangement - Assist on quotation and costing - Assist on budget preparation and monthly report - Manage sales related documentation **All you need to know.** - Competitive Remuneration Package up to RM 4.5k - Enjoy Work Life Balance with 5...
-
Customer Service Executive
5 months ago
Gelang Patah, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time**Position**:Customer Service Executive - Mandarin / Cantonese Speaker **Salary**:RM4000 - RM5000 + OT (If required only) **Location**:Bandar Medini 7, Nusajaya, Johor **Working Days**:5.5 days **Working Hours**:Rotational Shift **(9 working hours including break)** **Language Required**:Mandarin/Cantonese, English, Bahasa...
-
Customer Service Coordinator
3 days ago
Gelang Patah, Johor, Malaysia Versatile Creation Sdn Bhd Full timeAbout UsVersatile Creation Sdn Bhd is a reputable logistics company that prides itself on delivering exceptional customer service.Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team. The successful candidate will be responsible for providing top-notch support to our customers, ensuring their needs are...
-
Customer Service Executive
5 months ago
Gelang Patah, Malaysia Boxplus digital Full timeEPF, SOCSO, EIS provided - Career development opportunities - SPM/STPM / CERTIFICATE / DIPLOMA / DEGREE IN ANY FIELD - Fresh graduate / Intern - Montly allowance - Overtime allowance - Able to speak in Bahasa Malaysia and English - Ability to engage with priorities customer needs - Previous Customer service is advantage IMMEDIATE INTAKE Send your CV...
-
Customer Service
5 months ago
Gelang Patah, Malaysia SATU KONTENA DEPO SDN. BHD Full timeOpen and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing...
-
Customer Service
5 months ago
Gelang Patah, Malaysia EBUY Full time_**Job Desription**:_ 1. Develop new customers. 2. Communicate effectively with customers through social media to understand customer needs and inquiries. 3. Maintain the business of old customers. 4. Handle & solve problems of customers, drivers, team leaders, communicate with the production department and report complaints. 5. Maintain online...
-
Customer Service
5 months ago
Gelang Patah, Malaysia Vburg Global Management Sdn Bhd Full timeWorking Hours: 5 days work, Monday - Friday - Respond to customer inquiries and concerns related to products, orders, and services. - Process online orders, including order placement, payment processing, and order confirmation. - Coordinate with logistics and fulfillment teams to ensure accurate and on-time order delivery. - Address order-related issues,...
-
Customer Service Representative
4 weeks ago
Gelang Patah, Johor, Malaysia Versatile Creation Sdn Bhd Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Versatile Creation Sdn Bhd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely...
-
Customer Service Representative
5 days ago
Gelang Patah, Johor, Malaysia Versatile Creation Sdn Bhd Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Versatile Creation Sdn Bhd.Key ResponsibilitiesCoordinate logistics and communicate with customers to ensure timely updates on job progress.Act on customer instructions for collection/delivery schedules and verify goods quantities.Generate invoices/packing lists as...
-
Customer Service Representative
4 weeks ago
Gelang Patah, Johor, Malaysia Versatile Creation Sdn Bhd Full timeJob Title: Customer ServiceAt Versatile Creation Sdn Bhd, we are seeking a highly skilled and experienced Customer Service professional to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring seamless logistics operations.Key Responsibilities:Manage customer inquiries and...
-
Customer Service Representative
3 weeks ago
Gelang Patah, Johor, Malaysia Versatile Creation Sdn Bhd Full timeJob Responsibilities:Ensure seamless communication with customers regarding collection and delivery schedules.Generate and distribute invoices and packing lists as required.Verify the accuracy of goods quantities against invoices and packing lists.Coordinate with customers to meet their specific needs and requests.Update and resolve issues that may arise...
-
Customer Service
5 months ago
Gelang Patah, Malaysia JOBBUILDER Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines and policies. - Take the extra mile to engage customers **Job Types**: Full-time, Permanent,...
-
Customer Service
5 months ago
Gelang Patah, Malaysia JOBBUILDER Full timeA Rental Coordinator provides customers with support of all activities throughout the entire rental process and ensures customer satisfaction. - Determines customer needs, quotes for requested services, and prepares approved rental agreements. - Being a Rental Coordinator maintains records and files, and coordinates billing process. Requires a high school...
-
Social Media Customer Service
5 months ago
Gelang Patah, Malaysia Vburg Global Management Sdn Bhd Full timeWorking Hours: 5 days work, Monday - Friday - Respond to customer inquiries and concerns related to products, orders, and services. - Process online orders, including order placement, payment processing, and order confirmation. - Coordinate with logistics and fulfillment teams to ensure accurate and on-time order delivery. - Address order-related issues,...
-
Customer Service Boxplus Digital
5 months ago
Gelang Patah, Malaysia Boxplusdigital Malaysia Full timeCustomer service at gelang patah Boxplus HQ office Have own transport/vehicle Work indoor office Have a vehicle license Prefering female for customer service Able to communicate in Malay/English Have self-discipline Can work in a group Experienced/ No experience Working with no pressure Positive working enviroment Flexibility time Monthly...
-
Customer Service Specialist
5 months ago
Gelang Patah, Malaysia DSV Solutions (DC) Sdn Bhd Full time**A.** **JOB SUMMARY**: - The trucking officer is assist in daily operation of transport service as requested by customer. - Responsible for the logistic operation job, support logistics arrangements, liaise with drivers or contractors on shipments and customs related issues and maintain proper documentations. - The trucking officer must work closely with...
-
Customer Service Executive
5 months ago
Gelang Patah, Malaysia JOBBUILDER Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines and policies. - Take the extra mile to engage customers **Job Types**: Full-time,...
-
Customer Service Officer
5 months ago
Gelang Patah, Malaysia Country Garden Pacificview Sdn Bhd Full time**工作需要**: - 备有至少1年相关客户服务销售经验的优先。 - 必须至少拥有 SPM/ Diploma / Degree文凭 - 需要精通语言: 英语,国语,华语或其他方言。 - 能够以华语和客户沟通,因为需要与中文客户沟通。 - 欢迎毕业生前来申请 **工作性质**: -...
-
Customer Service Call Centre
5 months ago
Gelang Patah, Malaysia JOBBUILDER Full time1. Handling all inbound calls pertaining general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. 2. Exceeding customer expectations. Job Requirement 1.Must be available to work on rotation shift (morning shift,afternoon shift and night shift) 2.Under 45 years old. 3.Must be good in...