Customer Service Representative

7 months ago


Gelang Patah, Malaysia JOBBUILDER Full time

**Responsibilities**:

- Administer hangtag approvals according to brand certification and approval guidelines.
- Receive and verify online hangtag requests from customers; ensure information provided on the hangtag request is completed.
- Validate the fabric yardage against fabric purchase invoice to justify for hangtag quantity.
- Validate the proper use of hangtags against the garment destination region and confirm customers for any adjustments.
- Act as custodian of internal control to safeguard hangtag approvals/release in compliance and ensure trademark protection.
- Carry out and keep accurate records of customer information for verification and safeguard our brands.
- Attend to customers, CSR and marketing’s queries related to fabric testing and quality.
- Co-ordinate multi-fiber hangtag certification test and give recommendation to Marketing.
- Issue garment letters and challenge if observing violation of brand guidelines

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM4,500.00 - RM9,000.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)


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