Customer Service Executive
7 months ago
**Position**:Customer Service Executive - Mandarin / Cantonese Speaker
**Salary**:RM4000 - RM5000 + OT (If required only)
**Location**:Bandar Medini 7, Nusajaya, Johor
**Working Days**:5.5 days
**Working Hours**:Rotational Shift **(9 working hours including break)**
**Language Required**:Mandarin/Cantonese, English, Bahasa Malaysia
**Read/Write/Speak**:Yes
**Benefits**:
- KPI Allowance
- Attendance Allowance
- Night Shift Allowance
- Overtime (OT)
- Hostel Provided
- Transport Provided
- Training Provided
- Opportunities for promotion
- Joining Bonus **(RM5000 - 2 times payment)**
**JOB REQUIREMENTS**:
- Excellent communication and writing skills in **English** and **Bahasa Malaysia.**:
- Able to communicate in **Mandarin** & **Cantonese**.
- **SPM leavers** are encouraged to apply.
- Able to work on **rotational shifts.**:
- Prior working experience in the **call service industry** will be an added advantage.
- Good problem-solving skills and ability to perform under a high paced working environment.
- Age Group**:18-55 years old.**
**JOB DESCRIPTION**:
- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issues related to the company’s products.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA.
**Job Types**: Full-time, Fresh graduate
Pay: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
- Retention bonus
- Signing bonus
- Yearly bonus
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