Internship(Networking Infrastructure Analyst)
7 days ago
INTERNSHIP NOC ANALYST Job Description
Reporting to ISP when persistent, unfixable problems occur.
This role reports to the NOC Team Lead.
**Typical duties include, but are not limited to**:
- Proactively monitor and troubleshoot:
- systems operations
- systems problems
- network outages
- software issues
- Respond to alarms and alerts from network tools
- Creates and reports tickets for events and incidents
- Provide timely response to all incidents, outages and performance alerts - ISP
- Notify customer and third-party service providers of issues, outages and remediation status
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate
- Perform basic systems testing and operational tasks - 1st and 1.5 level
- Gathers the incident history and preserve it for later use
- Perform and generate analysis report based on customer / ISP requests
- Generate monthly report for Operational Review Meeting with customers
- Support technical teams in 24 x 7 environment operational environments with high uptime requirements.
- Other duties as assigned - installation of certs, network connectivity testing, script execution, etc
- Work with internal and external technical and service teams to create and/or update knowledge base articles
**; Requirements**: - Requirements
- Partial Transcript of Bachelor Degree/ Professional Degree in Information Technology / Networking / Information Technology ( IT Network )
- Proficient in networking Management
- Proficient in preparation of reports, dashboards, and documentation
- Excellent communication and leadership skills
- Experience in performing vendor management
- Ability to handle high pressure situations with key stakeholders
- Good Analytical skills, Problem solving and Interpersonal skills
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