IT Infrastructure Management Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia Different Technologies Pty Ltd. Full time

About the Role

We are seeking a Senior IT Infrastructure Engineer to manage and maintain our IT infrastructure, supporting business operations. This role encompasses IT asset management, system/application maintenance, user support, and handling basic network issues.

Your Day-to-Day

  • Oversee asset movement and maintain accurate data in the IT Asset Management (ITAM) system.
  • Manage laptop onboarding and offboarding processes, ensuring proper tracking and configuration.
  • Handle hardware requests, replacements, and inventory control.

System and Application Maintenance:

  • Administer user management, license management, and patch management for various systems and applications.
  • Maintain and integrate enterprise platforms, including Google Workspace, Jira, CRM, Manage Engine (MDM), and ERP systems.
  • Ensure the smooth operation of cloud platforms such as Azure, GCP, and AWS.

Network Support:

  • Troubleshoot and resolve basic network issues to maintain connectivity and system reliability.

IT Support and Service Management:

  • Handle BAU (Business as Usual) IT support tickets, including incident resolution and service requests.
  • Provide timely support to end-users, ensuring minimal disruptions to daily operations.

Operational Excellence:

  • Ensure data accuracy and compliance across all IT systems.
  • Monitor system performance and implement improvements to enhance efficiency and reliability.


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