IT Infrastructure Management Specialist
6 days ago
About the Role
We are seeking a Senior IT Infrastructure Engineer to manage and maintain our IT infrastructure, supporting business operations. This role encompasses IT asset management, system/application maintenance, user support, and handling basic network issues.
Your Day-to-Day
- Oversee asset movement and maintain accurate data in the IT Asset Management (ITAM) system.
- Manage laptop onboarding and offboarding processes, ensuring proper tracking and configuration.
- Handle hardware requests, replacements, and inventory control.
System and Application Maintenance:
- Administer user management, license management, and patch management for various systems and applications.
- Maintain and integrate enterprise platforms, including Google Workspace, Jira, CRM, Manage Engine (MDM), and ERP systems.
- Ensure the smooth operation of cloud platforms such as Azure, GCP, and AWS.
Network Support:
- Troubleshoot and resolve basic network issues to maintain connectivity and system reliability.
IT Support and Service Management:
- Handle BAU (Business as Usual) IT support tickets, including incident resolution and service requests.
- Provide timely support to end-users, ensuring minimal disruptions to daily operations.
Operational Excellence:
- Ensure data accuracy and compliance across all IT systems.
- Monitor system performance and implement improvements to enhance efficiency and reliability.
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