Operations Manager

6 months ago


Melaka, Malaysia Hard Rock Cafe Melaka Full time

_**Demonstrating responsible alcohol service.**_
- _**Minimum 5 years’ experience in a large-scale restaurant operation, including 3 years of leadership role in F&B industry.**_
- _**Open for Local only - below 40 years old **_

**The Operations Manager is responsible for departmental P & L expense lines as designated by the General Manager.**
- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
- Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
- Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems
- Support staff development and advancement along well-defined career paths
- Possess a self-motivated approach to his/her own personal and professional growth.

**REQUIREMENTS**:

- 3+ years in an Operations Managerial role with high volume exposure in a casual
- themed, full
- service restaurant
- Excellent verbal and written communication skills
- High level of business acumen and common sense
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions

Join Us and Let's be a part of Hard Rock History

Pay: From RM5,500.00 per month

Ability to commute/relocate:

- Melaka: Reliably commute or planning to relocate before starting work (required)


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