Middle East Operation Manager

9 months ago

Melaka, Malaysia VIKING TOURS & TRAVEL (M) SDN. BHD. Full time

Attending day-to-day activities with high professional and sufficient way. - Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business. - Receive the confirmed bookings with all required information from the agents and open files on internal system. - Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements. - Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary. - Facilitating for smooth and easy execution of services from arrival till departure. - Send confirmation of the services to the agents on time with full information, presentable and professional way. - Re-negotiate with all suppliers to reduce the rates and achieve maximum benefits for the file. - Adhere to all agents’ requirements to give them maximum satisfaction and create agent loyalty to mainly Asia. - Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service. - Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality. - Monitoring operation team daily activities with agents for assuring of fast, professional and efficiency. - Monitoring operation team daily correspondence with suppliers and solve all issues. - Monitoring all confirmed files on Internal system and fiscally check all files before arrival for complete correspondence and confirmation. - Checking all files after departure for feedback to ensure all services provided in high standard. - Handle unforeseen problems, complaints and determine eligibility for money returns. - Develop and maintain supplier relationships within the region. - Arrange performance reviews with key suppliers and internal stakeholders to evaluate supplier performance and make recommendations to address issues and exploit opportunities. - Perform analysis of supplier spend data and process metrics to proactively recommend improvements. - Provide feedback to stakeholders and management regarding status of projects and initiatives. - Ensure compliance to travel policy - Drive continuous improvement plans for travel program
TRAVEL AGENCY & TOURS, TRADING AND REAL ESTATES
Bachelor's or Equivalent

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