Associate Director

3 weeks ago


Kuala Lumpur, Malaysia Royal Bank of Canada Full time

**Job Summary**

Due to a variety of systems we support as well as new development projects, this position offers a great learning potential in both technology and Capital Markets areas. We also work very closely with our business partners to bring efficiencies in multiple line of businesses.
- Project manage initiatives of all sizes within RTB to ensure successful and timely delivery through collaboration with RTB support analysts, FTE, onshore/offshore consultants, CTB and business partners.
- Manages financials and monthly recoveries in MIS
- Ensures full awareness and adoption of RTB processes across all teams and within GTI - Windows, Linux, UNIX, Oracle, Sybase, AS\400, DB2, SQL and SAN storage systems.
- Participates in infrastructure scheduling, coordiantion, and maintenance activities.
- Ensures root-cause analysis of all key incidents, recurring incidents are conducted within SLA and drive to reduce them through collaborative efforts with the development team.
- Manages financials and monthly recoveries in MIS with business partners to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports - weekly and post weekend reporting.
- Promotes the relationship of trust and partnership with business clients and other RBCCM IT teams.
- Prioritizes constantly in order to properly and efficiently respond to business needs
- Performs system monitoring, trouble-shooting and status reporting to management. Experience with Geneos ITRS is an asset.
- Performs production and non-production systems support for regular scheduled and one-off processes.
- Engages in usage of innovation capabilities within the RTB team to operate productively and effectively.
- Proactively acts on issues and works with the development team on resolving recurrent problems in the short and long term.
- Acts as a lead on audit related requests providing clear documentation, responses and information on the calls.
- Follows accepted IT practices of RBC Capital Markets in the full SDLC and actively participates in creating new processes for streamlined operations.
- Assists in development projects through operational activities including end-to-end implementation and change PIV activities.
- Project coordination work experience is required. Makes recommendations on process improvements and implements on advice from management
- Will be asked to write post incident reviews (PIR), non-functional requirements and operability test plans/test cases for, test execution.
- Knowledge of Incident Management software such as ServiceNow; Change management such as JIRA).

**Job Skills**

Atlassian Confluence, Atlassian JIRA, Change Management, Communication, Decision Making, Disaster Recovery (DR), Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, ITIL Management, IT Service Management (ITSM), People Management, Process Improvements, Python Software Development, SLAs, Tableau (Software), Taking Initiative, Time Management

**Additional Job Details**

**Address**:
PERSIARAN APEC:CYBERJAYA

**City**:
Cyberjaya

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Capital Markets

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-03-26

**Application Deadline**:
2024-04-09

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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