Security Analyst

7 months ago


Petaling Jaya, Malaysia Erudite Innovation Sdn Bhd Full time

**Job Purpose**:

- To provide L2 Security Tenable and VAPT support services to client.
- Provide assistance to security principal on the security SIEM and MDE systems.
- Ensure that SLAs are met and client satisfaction is achieved.
- To provide L2 SOC support services to client.
- Provide immediate assistance on the security related incident call.
- Assist the other team to resolve the technical issue within the service level target.
- Proactively involve in providing change and patch management advice to client so as to achieve maximum system availability.
- On-call and out-of-hours support will be required at times e.g. For Severity One/Two Incidents and Change implementations.
- Perform other functions as directed by SDM/TL.
- Assist and collaborate with Client to provide assistance with comprehensive understanding of client requirements.
- Participates in project-specific technical teams.

**Principal Responsibilities**:

- Accountable and Responsible as 2nd level support engineer for SIEM, Tenable, MDE and IAM to ensure all incidents reported are resolved promptly.
- Facilitating escalation management e.g., status update to customer, fault report etc.
- Escalate to Principal for 3rd level support where required. However, he/she shall take full ownership of problem until final resolution to customer’s satisfaction.
- Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
- Ability to work well in a pressurised environment.

**Experience and Skill Requirements**:

- A bachelor’s or master’s degree in computer science or computer Engineering.
- A minimum of three years of Security related experience in a professional environment.
- Hands on Experience in Tenable and VAPT at least 3 yrs in any well-known organization.
- Experience in MS Sentinel, Microsoft defender for endpoints and cloud apps would be an added advantage.
- Experience in CyberArk or SailPoint would be an added advantage.
- Experience in ethical hacker and CyberSecurity reporting will have added advantage.
- Any CyberSecutiy certification would be an additional advantage.
- Excellent presentation, communication, and interpersonal skills

**Working Hours**:

- Normal office hours.
- The role will operate as part of a 24-hour on call escalation rotation.

**Job Types: Contract basis**

**Contract length: 12 months**

**Location: Petaling Jaya**

**Salary: Open for negotiation**

Contract length: 12 months

**Benefits**:

- Health insurance

Schedule:

- Weekend jobs


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