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Outlet Manager
6 months ago
Control sales processes, policies, systems and procedures to ensure adequate sales figures.
- Motivate, lead and manage team of Sales Consultants by leading by example.
- Manage the overall operations of the branch and undertaking ad-hoc assignments from the higher authority from time to time.
- **Sales Funnel Management**_
- Ensure the branch Sales Funnel accomplishes the following:
- Generate and capture sufficient leads in the funnel (volume)
- Convert leads along the funnel for more Sales (efficiency)
- Capture accurate customer information (transparency)
- Hold daily, weekly and/or monthly sales meetings to ensure targets are achieved with a combination of measuring, managing, monitoring and coaching.
- **Sales Process**_
- Monitor the Sales staffs’ daily appointments, follow ups, test drives, performance and orders versus target.
- Promote a strong customer satisfaction culture within the team to achieve the best SSI results in the country, including analysis of sales satisfaction survey, mystery shopping results / feedback, understand the root causes and ensure actions are in place.
- Review and address key customer complaints personally to ally their concerns and consequently close the issue to maximise customer satisfaction.
- **Sales Planning**_
- Oversee and assist with the development and implementation of the CRM and marketing plans/ strategy.
- Adhere and implement trading guideline includes discount structure, claims, cash transactions.
- Participate in corporate sales and vehicle tenders with fleet owners, government department personnel and other representatives.
- **Insurance**_
- Promote & sell insurance policy for new cars and other company products made available from time to time.
- Develop and implement sales programs to improve sales and profitability.
- Provide training, coaching, counseling, motivating and develop the sales force to acquire the necessary skills in dealing with the fast-changing business environment and achieving the desired results within budgeted expenses.
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM10,000.00 per month
**Benefits**:
- Additional leave
- Cell phone reimbursement
- Company car
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- On call
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- Sales Manager: 3 years (required)
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