Supervisor, Bas Support Tlm

1 week ago

Cyberjaya, Malaysia Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

RBC Investor Services Malaysia is a processing center of operational excellence supporting RBC IS Canada. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Services; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 20/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.
- You will be supporting Canada region, working hours would be between 4pm-1am or 5am - 2pm or 6pm-3am. However, flexibility is required to support business needs._

**What will you do?**
- Monitor system feeds from various sources and ensuring no delays to the reconciliation process.
- Respond quickly and efficiently to and problems reported by the Global Reconciliation teams and also respective.
- Ensure all Service Now tickets are resolved on a timely manner and all exceptions raised to the Manager.
- Ensure regular communication with key stakeholders & oversight team.
- Recommends business solutions that satisfy stakeholder needs whilst exploring and assessing options for value add-on
- Monitors TLM access for appropriateness and consistency between users.
- Responsible for updates and review of all key risk related documents.
- Produce and maintain statistical information, preparation of reports and analysis for decision making.

**What do you need to succeed?**

**Must-have**
- 3-5 Years of financial services industry experience in an operations environment
- Banking experience in operations within Funds Management/custodian environment.
- Basic reconciliation knowledge
- Ability to work under pressure and to prioritize actions.
- Demonstrate coaching and leadership ability.

**Nice-to-have**
- Competent in MS Excel, PowerPoint and Visio
- Competent in MS Access DB
- Familiar with core platforms: TLM
- Strong analytic skills
- Good decision making & problem solving skill
- Concern for order and quality

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and

**Job Skills**

Business Performance Management, Decision Making, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), IT Systems Management, Long Term Planning, Time Management

**Additional Job Details**

**Address**:
PERSIARAN APEC:CYBERJAYA

**City**:
Cyberjaya

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-03-29

**Application Deadline**:
2024-04-17

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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