Tenant Relations Executive

3 weeks ago


Kuala Lumpur, Malaysia Staffing Services Full time

Assist in resolving escalated tenant’s issues & disputes regarding sales and services.
- Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review.
- Participate in monthly sales report meetings between managers and staff.
- Understand tenants’ respective business models in order to better facilitate their business & operations requirements & provide insights to internal operation team.
- Focal point contact between tenants & other relevant Departments within the Company
- Facilitate in providing quick / immediate response towards tenants enquiries.
- Consolidate and analyze sales performance data & make recommendations for extension / renewal of contract before expiry
- Maintain category management & present findings and recommendations to management
- Coordinate internally with other departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
- Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
- Propose trainings that will further improve service levels of Information Counter staff, sales staff, etc.
- Ensure customer service contracts are executed according to agreed customer service levels and standards
- Co-ordinate customer service projects and initiatives

**REQUIREMENTS**
- Degree / Diploma holder.
- **MUST HAVE 1-2 years of tenant relations experience in Retail Mall.**:

- Strong business acumen & good technical knowledge of Mall Operations.
- Excellent organizing skill, communication skill & networking ability.
- Experience in digital marketing will be an added advantage.
- Computer literate (Microsoft Office and Spreadsheet).
- Permanent vacancy based in KL City area.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking

Application Question(s):

- How many years of experience do you have in dealing with tenants at Retail Mall industry?


  • Tenant Relations

    4 weeks ago


    Kuala Lumpur, Malaysia Staffing Services Full time

    _**Our client is an International Shopping Mall with their office located in KL City area.**_ - Assist in resolving escalated tenant’s issues & disputes regarding sales and services. - Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review. - Participate in monthly sales report meetings...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    We are seeking a Tenant Relations Manager to join our team at LiveIn.com. In this role, you will be responsible for creating positive experiences for tenants in our co-living spaces through exceptional customer service, issue resolution, and feedback analysis.This role involves building relationships, improving customer satisfaction, and fostering a sense of...


  • Kuala Lumpur, Malaysia Inndeavor Full time

    **Key responsibilities**: - Create Tenancy Agreements: Draft, review, and execute tenancy agreements in compliance with legal requirements and company policies. Ensure accuracy and completeness of all lease documentation. - Rental Collections from Tenants: Oversee the timely and accurate collection of rental payments from tenants. Implement and manage...


  • Kuala Lumpur, Malaysia IKEA Full time

    **Company description** MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic...


  • Kuala Lumpur, Malaysia MyTOWN Shopping Centre Full time

    Company Description MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic customer...


  • Kuala Lumpur, Malaysia Boustead Ikano Sdn Bhd Full time

    **PURPOSE OF THE JOB** Lead, mentor and responsible for maintaining long-term relationships between Tenants and Landlord. Create and implement long-term strategy, planning and setting goals for the Meeting Place’s Offer development, ensuring alignment between Centre Management, Project and Centralised Tenant Management and Leasing...


  • Kuala Lumpur, Malaysia Boustead Ikano Sdn Bhd Full time

    **PURPOSE OF THE JOB**: - Lead, mentor and responsible for maintaining long-term relationships between Tenants and Landlord. Create and implement long-term strategy, planning and setting goals for the Meeting Place’s Offer development, ensuring alignment between Centre Management, Project and Centralised Tenant Management and Leasing terms. **JOB...

  • Operations Manager

    3 weeks ago


    Kuala Lumpur, Malaysia Elabram Systems Full time

    Key Responsibilities - Develop a focal point contact between tenants and other relevant Departments within the Company - Develop standard operating procedures to facilitate in providing quick / immediate response towards tenants' enquiries, issues, problems and concerns - Develop a structural approach to understanding tenants' respective business models in...

  • Leasing Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Sooka Sentral Sdn Bhd Full time

    Source & participate in lease negotiations, identifying prospective & secure tenants for the shopping mall to meet leasing targets. - Assist to conduct market research in keeping up with market trends & competitor retails development. - Plan and execute the leasing activities for retailers. - Establish & maintain good landlord tenant relationships with...

  • Executive, Events

    4 weeks ago


    Kuala Lumpur, Malaysia Kuala Lumpur Pavilion Sdn Bhd Full time

    **RESPONSIBILITIES**: - Assist in planning and executing effective Marketing campaigns in-line with the Company's marketing objectives and positioning through events and promotions - Assist to secure sponsorships and collaborations from external organizers and/or tenants in presenting vibrant and exciting campaigns - Prepare relevant approval documents for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

    Key Performance Indicators (KPIs)The following KPIs will be used to measure the performance of the Maintenance Operations Executive:Response Time: The time taken to respond to maintenance requests from tenants.Resolution Rate: The percentage of maintenance requests resolved on the first attempt.Tenant Satisfaction: The level of satisfaction reported by...

  • Leasing Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Zerin Properties Urus Harta Sdn Bhd Full time

    Job Responsibilities: - Renew tenancies in accordance with the terms specified in the tenancy agreements. - Perform tenant coordination activities alongside the Building Manager, including briefing incoming tenants and enforcing house rules and renovation guidelines. - Collaborate with the Building Manager to coordinate provisions required from the FM team...

  • Leasing Executive

    3 weeks ago


    Kuala Lumpur, Malaysia Skyline Hectare Sdn Bhd Full time

    **RESPONSIBILITIES** - To source suitable tenants, initiate discussions with potential tenants, negotiate and finalize the Tenancy Agreement, and other related terms and conditions, respectively. - To liaise and negotiate with existing tenants on renewal terms and conditions for tenancy agreements. - To attend to tenancy-related matters, be proactive in...


  • Kuala Lumpur, Malaysia Staffing Services Full time

    **Responsibilities**: - Assist in resolving escalated tenant’s issues & disputes regarding sales and services. - Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review. - Participate in monthly sales report meetings between managers and staff. - Understand tenants’ respective business...

  • Leasing Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Roseluck Sdn Bhd Full time

    **RESPONSIBILITIES** - To source suitable food court tenants. Initiate discussions with potential tenants, negotiate and finalize the Tenancy Agreement, and other related terms and conditions, respectively. - To liaise and negotiate with existing tenants on renewal terms and conditions for tenancy agreements. - To attend to tenancy-related matters, be...

  • Maintenance Executive

    4 weeks ago


    Kuala Lumpur, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    Assist in manage a maintenance team on maintaining and upkeep all civil works i.e. internal and external structure, any temporary structure or protection and hoarding when necessary. - Assist in supervises issues relating to all M&E and tenant’s compliance. - Coordinates with inter-departments on store’s upgrading works and tenants’ fit-out works. -...

  • Fit Out Executive

    4 weeks ago


    Kuala Lumpur, Malaysia Quill Retail Malls Sdn Bhd Full time

    **Job Descriptions**: - Review and feedback tenants concept design submissions for their units. - To liaise with Interior design / Architect on tenant’s architectural drawing submissions for comments and review. - Performs hands on fit out coordination works with tenant’s fit out team. - Coordination between internal departments (Marketing, Leasing,...

  • Executive, Legal

    4 weeks ago


    Kuala Lumpur, Malaysia Sooka Sentral Sdn Bhd Full time

    Description: - Review, advise and/or draft All agreements/Licenses/Contract for Landlord & tenants from time to time to ensure its validity, accuracy & comply with standard & regulations - Supporting the Tenancy admin on end-to-end management of tenancy agreements collection & litigation matters - Manage & liaise with company & tenant external legal advisor...

  • Duty Executive

    1 week ago


    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Executive is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Executive

    3 weeks ago


    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Executive is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...