Customer Service- Tenant Relationship

4 weeks ago

Kuala Lumpur, Malaysia Inndeavor Full time

**Key responsibilities**:

- Create Tenancy Agreements: Draft, review, and execute tenancy agreements in compliance with legal requirements and company policies. Ensure accuracy and completeness of all lease documentation.
- Rental Collections from Tenants: Oversee the timely and accurate collection of rental payments from tenants. Implement and manage efficient rent payment systems.
- Follow up for Extended Tenancy: Proactively communicate with tenants to discuss lease renewal options. Facilitate the extension process, ensuring smooth transitions and updated documentation.
- Attend Tenant Inquiries: Act as the main point of contact for tenant inquiries and concerns. Provide timely and professional responses to address tenant needs and maintain positive relationships.
- Handling Maintenance Reports: Receive and process maintenance requests from tenants. Coordinate with relevant teams to ensure prompt resolution of maintenance issues. Maintain accurate records of maintenance activities.

**Qualifications**:

- Diploma/Degree in Marketing /Business Studies / Real Estate Management or equivalent.
- Good knowledge of process and procedures relating to tenancy management.
- Result oriented, self-motivated and ability to work independently & also collaborate in a team environment.
- Ability to handle confidential and sensitive information.
- Customer-focused attitude with a commitment to providing excellent service.
- Good understanding and command of English.
- Can read and write in Mandarin is a plus.

Pay: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Tenancy management: 1 year (required)

**Language**:

- Mandarin (required)

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