Customer Service

3 weeks ago


Kuala Lumpur, Malaysia UTOPIA HOLDING SDN.BHD Full time

**Customer Service**

**Responsibilities**:

- Resolving customer complaints and concerns in a timely manner
- Maintaining customer account information
- Keeping records of customer interactions and transactions
- Escalating complex customer issues to appropriate personnel

**Skills & Requirement**
- At least 1 year experience in customer service
- Excellent communication skills, both written and verbal
- Problem-solving and decision-making skills
- Able to multitask and adapt quickly since Utopia Customer Service are not mainly focusing on interacting with tenant only, we do have admin work as for reporting, maintaining records etc
- Ability to handle difficult customer situations and remain calm under pressure

**Working Hours**
- Monday - Friday (9am - 6pm)
- Saturday (9am - 1pm)

**Location**
- Within 1 minute walk from PWTC lrt station

**Compensation & Benefits**
- Basic salary will be between RM 2,500 to RM 3,500
- Good performers will be converted to permanent full time
- Accommodation is provided in the heart of Kuala Lumpur
- EPF, Socso & EIS
- Annual Leave, Paid Sick Leave & Paid Hospitalisation Leave
- Out-Patient Medical Claimable Allowance for Staff, Spouse and Children
- Health & Wellness Allowance
- Sport Allowance
- Motorcycle Subsidy & Repayment

**Anyone who is interested can WhatsApp Sean (013 - 348 2099)**

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)



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