IT Fsc Finance

Provide daily operational support for the supported IT Finance Application, which includes but not limited to monitoring and resolving incidents, issues, and tasks. Follow the documented guidelines to support the ticket-handling process.
- Resolve Critical incident within two (2) hours
- Resolve High incident within eight (8) hours
- Resolve Medium incident within seventy-two (72) hours or three (3) Business Days
- Resolve Low incident within two-hundred-and-forty (240) hours or ten (10) Business Days
- Answer any questions raised by stakeholders.
- Identify the correct cause of the problem or issue.
- Provide the investigation findings and recommend the right solution in order to ensure that there is no disruption in Infineon operation. Ensure that the relevant Infineon stakeholders are satisfied with Suppliers explanation or answer.

**Requirements**:

- Min 2 years of working experience
- Proven working experience in troubleshooting and solving problems, communicating effectively, providing high-quality customer service, and maintaining accurate documentation.
- Able to work collaboratively and efficiently with teams from multiple departments to ensure the orderly execution of proposed solutions or tasks;
- Experience in PL/SQL programming to perform various operation tasks including but not limited to periodical activities, root cause analysis, consultation.
- Contract based for 12 months. (Renewable /Convert to Permanent based on performance)