Customer Care Executive

4 weeks ago

Kuchai Lama, Malaysia N Moo Moo Senders Sdn Bhd Full time

**NMooMoo** is a food delivery platform in Malaysia that connects users with a wide range of restaurants and local gems near them. It was founded in 2020 by a group of entrepreneurs with a passion for food and technology. NMooMoo is headquartered in Kuala Lumpur and currently operates in Klang Valley and Johor.

**Job Highlights**
- 5 working days per week, 16 days Annual Leave & Free Parking
- Fun, young and flexibility working culture
- Unlimited free snacks, drinks and ice cream

**Your Role**:

- Handling inbound calls regarding general & complicated issues from customers/merchants.
- Handling outbound or follow-up calls to customer/merchants whenever required.
- Review assigned cases and reply promptly to customers within targeted timeline by giving proper suggestions in order to help customers/merchants.
- Managing ad-hoc administrations, also communicating and coordinating with internal departments when required.
- Monitor daily orders and ensure each orders are well taken care of while within our SLA.
- Constantly evaluate and identify opportunities to improve processes that positively enhance customer/merchant experience.

**If you are fit into**:

- At least 1 year(s) of working experience in customer service, and fresh graduates are welcomed to apply.
- Required language(s): Bahasa Malaysia & English.
- Ability to provide alternatives/solutions for any issues.
- Ability to work independently with least supervision along with excellent time management skills.
- Always having empathy & positive mindset to provide utmost professional attitude for customers & merchants.
- Good team player that has ample communication, coordination, cooperative skills with teammates to innovate and solve issues.
- Ability to work under-pressure and to meet speculated SLA and deadlines.
- Must be able to work on rotational shift (Weekdays, Weekends & Public Holiday).

**Working Hours**:Two (2) Shifts (5 Days/Week)**:

- Morning: 9AM-6PM (No Shift Allowance)
- Afternoon: 1PM-10PM (Shift Allowance Available)

**Why Join Us?**
- Flexible, young and fun working environment which allows you to give your own ideas and implement them for the workplace.
- Parking Full Claim
- Phone Allowance
- Annual Leave (16days/year)
- Medical Benefit (Applicable to Dental, Optical and others)
- Annual Bonus
- Annual Trip
- Salary Increment (Review from time-to-time)

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you have your own transportation?
- What is your expected salary?
- What is your highest education level?

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