Front Desk Hero

1 week ago

Taman Tun Dr Ismail, Malaysia WORQ Coworking Space Full time

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member’s Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member’s Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member’s Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ’s fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

**Position Summary**:Person in charge of the Front Desk Reception, The first face to greet and assist our Guest and Customers with a warm welcome assisting them in ways required with occasional administrative tasks.

**Job Description**:
**Location**: WORQ TTDI, Glo Damansara Shopping Mall
- Cover the front desk during the building’s established business hours, easily located on the member floor or at Community Bar and be on-site point of contact.
- Meet and greet potential and existing members with a warm and welcoming demeanor when they walk into our space and assisting them with any queries.
- Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest properly sign-in via Welkio iPad.
- Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
- Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
- Ensure all building-specific forms are up to date including filming requests, bike room requests, pet forms, etc.
- Keep the front desk organized and clean.
- Notify members of any couriers and food deliveries.
- Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

**Qualifications**:

- College graduate with a four-year degree preferred, but not required.
- Experience in sales and/or customer service is a plus.
- Must have strong communication skills both in writing and speaking.
- Multitasking skills and outstanding interpersonal skills.
- Demonstrate dependability, responsibility, integrity, accountability, work ethic, self-awareness and compassion.
- Understanding and passion of WORQ’s mission and values.
- Passion for entrepreneurial communities.
- Proficient in basic computer skills.

Additional Information
**Bonus points if you have**:

- An entrepreneurial mindset
- A sharp mind and positive attitude

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