Mgr, Ctrl, Process

3 days ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Technology

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 11/Mar/2024, 3:25:07 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

**Job Summary**
- Oversee all risk and control activities related to processes and assets within the ICS-IAM-Onboarding function.
- Deliver risk focused, timely and re-performable deep dive reviews following ICS Control methodology.
- Design and maintain internal processes that allow ICS to dynamically monitor risk and controls.
- Maintain all ORTF based ICS controls and corresponding CSTs, KCIs and KRIs.
- Support the delivery of the overall TTO Conduct Risk Management plan.
- Provide timely and accurate risk & control MI to the respective risk forums.
- Drive compliance with the Bank’s risk framework and policies (e.g. ERMF, ORTF and ICS RTF).
- Support the design, build, and implementation of effective processes and controls to effectively mitigate ICS risks.
- Support the ICS Function to be ‘First to Know’ its risks & issues, and to deliver on its commitments.
- Support stakeholders in defining remediation actions to address identified control weaknesses and issues.
- Act as the key confidant to the ICS ‘Process Owner(s)’ responsible for developing, prioritizing and implementing controls
- Maintain accurate and timely data within EORP and any other agreed repositories for risk & control data and issues.
- Track issue remediation, check and challenge delivery status and escalate delays.
- Validate that remediation activities completed by CSS address the risk in the issues (e.g. Audit issues and deep dive findings).

**Responsibilities**

**Strategy**
- Significant transformation is underway within the Information & Cyber Security (ICS) function to rapidly improve the Group’s Cyber Security, Identity Access Management and Threat Management control environment, along with digitisation and innovation.

**Business**
- This role is to perform risk and control activities for the ICS Service under Identity and Access Management (IAM) - Onboarding domain. This team will provide governance, oversight and assurance, as well as advocating and imparting lessons and good practice to shape the design and implementation of IAM minimum controls when onboarding systems onto the Centralised IAM Tools / Systems. In addition, determining whether these controls are operating effectively.

**Processes**

Support Onboarding Process owners in the execution of their accountabilities by:

- Acting as the confidant to the ICS ‘Process Owner(s)’ responsible for developing, prioritizing and implementing controls.
- Implementing the Risk & Controls Security Assessment (RCSA) to monitor the effectiveness of the controls and standards governing the end-to-end process.
- Being accountable to the ICS ‘Process Owner(s)’, framework and policy owners and implementing the control requirements applicable to the process.
- Escalating significant risks and issues to line manager

**Risk Management**
- Perform risk assessment and liaise with respective stakeholder to write elevated residual risk papers with treatment plan.
- Support liaison with Group Internal Audit and any third party or regulatory inspections.
- Adopt an anticipatory approach to risk assessment through stakeholder engagement and monitoring of the external environment.
- Work with other control assurance teams to drive efficiency, effectiveness and reduce duplication.
- Support Process owners in the execution of their accountabilities related to:

- Identification and management of the end-to-end processes as defined by the Process Universe and associated risks for the activities carried out.
- Implementing the RCSA to monitor the effectiveness of the controls and standards governing the end-to-end process.
- Being accountable to the Group Process Universe Owner, framework and policy owners and implementing the control requirements applicable to the process.
- Escalating significant risks and issues to the Process Universe Owners, relevant Risk Framework Owners or Policy Owners.
- Perform review of the control self-assessment outcomes, monthly control testing results and adequacy of the related remediation actions.
- Support activities related to control design, assessment, testing processes and drive continuous improvement in ICS RTF.
- Execute deep dive reviews and consistent, efficient and meaningful CSTs / KCI tests for ICS processes.
- Provide robust challenge and escalation to senior management to ensure activities achieve risk reduction.
- Manage and drive continuous improvement of the ICS control environment through proactive risk management (e.g. technical deep dive and issue validation).
- Execute assessments against controls that underpin an organisation’s Cyber/Information Security Management System primary for IAM Onboarding.
- Provide good technical input and challenge on assignment to steer team member in producing h

  • Bordereaux Processing

    1 week ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr (Technical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Teamwork Mandarin english - Designation: Lead Associate Requirement: 2 nos "Minimum Experience: 6 to 12 months* Salary...

  • Bordereaux Processing

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Asst. Mgr/Mgr (Technical)Timings:Flexible (Permanent)Industry:BPO / ITESWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Teamwork Mandarin english Designation: Lead AssociateRequirement: 2 nos"Minimum Experience: 6 to 12 months*Salary from RM 3,000 - RM 6,000Education must be a...

  • Language Speaker for Customer Service

    3 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication BPO Voice Process BPO Skills BPO Operations BPO Call center International BPO BPO/ITES - We are #hiring...

  • Assistant Finance Manager

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Chubb Full time

    Job DescriptionThe position must be based in Labuan and is responsible for handling all CTR Labuan Branch related matters, including preparation and filing of Branch's statutory financial statements, reporting to the regulators and liaising with auditors. Local Reporting and Regulatory Requirements (30% time)Perform the monthly IRAS by Excel together with...

  • Customer Service Representative.

    4 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Bahasa BPO Voice Process BPO Skills BPO Operations BPO industry International BPO BPO/ITES Fluency in Chinese [Write and Read]...

  • Customer Service Mandarin/cantonese Speaker

    7 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Service Mandarin Cantonese Customer Engagement Customer Care - We are #hiring for a leading BPO in KL and...

  • Japanese Chat Support

    3 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language Japenese Chat Process Chat Support - Concentrix Japanese Chat Support (Local Malaysian +...

  • Customer Service

    7 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language BPO Voice Process BPO Skills - We are #hiring for a leading BPO in KL and Petaling Jaya...

  • Customer Care Executive

    7 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Japanese language BPO Voice Process BPO Skills BPO industry BPO Call center International BPO - We are #hiring for a leading...

  • Customer Specialist

    3 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Mandarin BPO Voice Process BPO industry voice account BPO Call center Customer Service Agent Mandarin or Cantonese Voice...

  • Customer Service

    2 months ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:CRM/Cust. Service Mgr **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Banking / Insurance Key Skills: Customer Service Mandarin Cantonese english Click on the link above to read the job description and requirements

  • Language Speaker for Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Flexible (Permanent)Industry:BPO / ITESWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Communication BPO Voice Process BPO Skills BPO Operations BPO Call center International BPO BPO/ITES We are #hiring for a leading BPO in KL and Johorlooking...

  • Manager of Process Controls

    6 days ago

    Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala Lumpur **Job Description and Qualifications** - Manager of Process Controls - Job Description Summary Be responsible for his discipline’s performance within the project. The Manager of process controls has two major key functions: implementing technical competence and managing the team of his discipline within the various projects...

  • Customer Service Mandarin/cantonese Speaker

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Customer Service Mandarin Cantonese Customer Engagement Customer Care We are #hiring for a leading BPO in KL and Johorlooking for Customer service representative...

  • Customer Service Officer

    2 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:CRM/Cust. Service Mgr **Timings**:Day Shift (Permanent) **Industry**:Telecom / ISP **Process**:Semi-Voice **Functional Area**:Banking / Insurance **Work Mode**:NA Key Skills: Banking Customer Service - **Location** - Kuala Lumpur **Salary** - RM 3,800 (basic)+ RM 200 (housing allowance) **Job Requirements** - Posses valid passport and...

  • Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Flexible (Permanent)Industry:BPO / ITESWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Communication Japanese language BPO Voice Process BPO Skills We are #hiring for a leading BPO in KL and Petaling Jaya looking for Customer service...

  • Tl, Reconciliations,ctrl&prjct

    2 weeks ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Asset Management- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Responsible for timely and accurate bank reconciliations for all funds’ bank accounts - Liaison point for all internal, regulatory and fund audits - Liaison point for Trustees, Shariah Advisor and Tax...

  • Tl Native Japanese Only

    4 weeks ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr (Technical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Team Leader Team Leading - JD - Team Leader**Responsibilities**: - Provide mentorship, guidance and career development to members...

  • Japanese Chat Support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Communication Japanese language Japenese Chat Process Chat Support ConcentrixJapanese Chat Support (Local Malaysian + Native Japanese)Language: Japanese + English...

  • Manager of Process Controls

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Air Products Full time

    AS-MY-Kuala LumpurJob Description and Qualifications Manager of Process Controls Job Description SummaryBe responsible for his discipline's performance within the project.The Manager of process controls has two major key functions: implementing technical competence and managing the team of his discipline within the various projects globally.This position...