Bordereaux Processing

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

Role:
Asst. Mgr/Mgr (Technical)

Timings:
Flexible (Permanent)

Industry:
BPO / ITES

Work Mode:
Work from office

Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling

Process:
Voice

Key Skills:
Teamwork Mandarin english

  • Designation: Lead Associate
Requirement: 2 nos

"Minimum Experience: 6 to 12 months*Salary from RM 3,000 - RM 6,000

Education must be a Graduate from any discipline.

Location :
Kuala Lumpur, Malaysia

New Job Description

  • Act as Subject Matter Expert for all Bordereaux processed by team
  • Responsible for bridging knowledge gaps of processing teams
  • Custodian of all work instructions
  • Primary responsibility to share process updates/changes
  • Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework
  • Conduct knowledge tests and refreshers to bridge knowledge gaps identified through onshore feedback, Quality & Training teams
  • Act as the first point of contact for the processing team for query resolution
- first pass review before queries sent onshore

  • Graduate (any stream) with overall 4 6 years of Insurance experience
  • Understanding of broker value chain
  • At least 2 years of Lloyd's and London Market experience
  • Lloyd's and London Market certifications will be an added advantage
  • Good verbal & written English & Mandarin communication Skills
  • Customer service & problemsolving mindset
  • Attention to detail
  • Teamwork
  • Ability to handle pressure and adaptable to change

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