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Bordereaux Processing
1 week ago
Role:
Asst. Mgr/Mgr (Technical)
Timings:
Flexible (Permanent)
Industry:
BPO / ITES
Work Mode:
Work from office
Functional Area:
ITES / BPO / Operations / Customer Service / Telecalling
Process:
Voice
Key Skills:
Teamwork Mandarin english
- Designation: Lead Associate
"Minimum Experience: 6 to 12 months*Salary from RM 3,000 - RM 6,000
Education must be a Graduate from any discipline.
Location :
Kuala Lumpur, Malaysia
New Job Description
- Act as Subject Matter Expert for all Bordereaux processed by team
- Responsible for bridging knowledge gaps of processing teams
- Custodian of all work instructions
- Primary responsibility to share process updates/changes
- Ensure calibration of knowledge with broking teams, Quality & Training teams through an established framework
- Conduct knowledge tests and refreshers to bridge knowledge gaps identified through onshore feedback, Quality & Training teams
- Act as the first point of contact for the processing team for query resolution
- Graduate (any stream) with overall 4 6 years of Insurance experience
- Understanding of broker value chain
- At least 2 years of Lloyd's and London Market experience
- Lloyd's and London Market certifications will be an added advantage
- Good verbal & written English & Mandarin communication Skills
- Customer service & problemsolving mindset
- Attention to detail
- Teamwork
- Ability to handle pressure and adaptable to change
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