Agent-at Your Service

3 weeks ago


Kuala Lumpur, Malaysia Marriott International, Inc Full time

**职位编号** 24037505
**工作类别** Rooms & Guest Services Operations
**地点** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia 在地图中查看
**编制** Full-Time
**远程申请?** N
**重新安置?** N
**职位类型** Non-Management
**职位概述**

操作电话交换台,以便接听电话。处理客人的唤醒电话和屏蔽呼叫请求,以及与拨打或接听电话有关的其他请求。告知客人为他们收到的任何消息(如语音邮件、邮件、传真),并在需要时发送到客房。回答、记录和处理所有客人来电、请求、问题或疑虑。准确、完整、清晰地接收、记录和转发信息。将所有客人请求或问题记录到计算机中;联系相应的个人或部门(如行李员、客房部),并跟进客人以确保他们的要求得到充分满足。向客人提供有关客房特色、酒店设施和当地景点的信息。协助客人连接互联网。向经理报告事故、伤害和不安全的工作条件。

遵守公司的所有政策和程序;确保制服和个人仪表整洁而专业;维护专有信息的机密性,并保护公司资产。根据公司的标准,欢迎和答谢所有客人;预期并满足客人的服务需求;为残障人士提供协助,并感谢客人的真诚赞赏。使用清晰、专业的语言与他人交谈,并以适当的礼仪接听电话。与他人建立和保持积极的工作关系,并支持团队达成共同目标。遵守质量保证预期和标准。阅读和目测验证各种格式的信息;在较长一段时间内或整个工作班次中保持站立、就坐或行走。在没有他人协助的情况下,移动、举起、携带、推动、拉动和放置重量不超过 10 磅 (4.54 kg) 的物体。履行主管要求的其他合理的工作职责。
- 万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队,秉承包容、以人为本的文化。我们绝不歧视任何受保护人群,例如残疾和退伍军人,或适用法律规定的任何其他群体。_

威斯汀酒店致力于帮助宾客在需要时重掌旅途节奏,提升健康感受,支持他们时刻呈现超凡自我状态。作为专注宾客身心健康平衡的酒店品牌典范,我们需要热情敬业的酒店团队将独到的品牌理念融入待客体验,也希望员工在酒店内外接纳并践行健康生活方式。我们希望您充满热情活力、积极乐观、勇于探索,如果您也认同并倡导健康生活理念,我们诚邀您与威斯汀携手共谋发展。**从这里扬帆起航**,发挥个人价值,**追求**人生目标,**融入**卓越国际团队,**展现**真我风采。


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