Manager, Agency Training

5 months ago

Kuala Lumpur, Malaysia Prudential plc Full time

Manager, Agency Training (Content Developer)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

A Training Content Developer plays a crucial role in shaping knowledge and skills within an organization. Their job description typically involves the following key responsibilities:
**Principal Duties & Responsibilities**:

- Develop diverse training materials: Craft engaging and effective training content in various formats, including e-learning modules, instructor-led training materials, user manuals, job aids, presentations, videos, and simulations.
- Integrate appropriate multimedia elements: Utilize visuals, audio, and interactive elements to enhance engagement and understanding.

**Project Management and Delivery**:

- Plan and manage training content development projects: Define timelines, budgets, resource allocation, and quality control measures.
- Collaborate with cross-functional teams: Work with instructional designers, graphic designers, developers, and SMEs to ensure seamless content creation and delivery.
- Conduct pilot testing and gather feedback: Evaluate the effectiveness of training materials through pilot testing and incorporate feedback for improvement.
- Maintain and update existing training content: Ensure materials stay current with evolving technology, processes, and regulations.

**Job Specification**:
**Qualifications**
- Bachelor's degree in education, instructional design, communication, or a related field (often preferred).
- Strong writing and editing skills with a clear and concise writing style.
- Ability to research and assimilate complex information from various sources.
- Knowledge of instructional design principles and theories like adult learning principles.
- Proficiency in e-learning authoring tools and learning management systems (LMS).
- Excellent communication and collaboration skills to work effectively with SMEs, stakeholders, and other team members.

**Experience**
- Previous experience in training and development or a related field is highly desirable.
- Experience with specific e-learning authoring tools and LMS systems may be required.
- Experience working with diverse audiences is a plus.
- Strong in soft skills and leadership training

**Knowledge**
- Basic understanding of instructional design principles: Knowledge of Andragogy, ADDIE model, and other instructional design frameworks can be advantageous.
- Strong writing and editing skills: Excellent command of grammar, syntax, and clarity is essential for writing engaging and informative content.
- Multimedia skills (optional): Experience with video editing, graphic design, or audio production can be a bonus.

**Additional Qualities**:

- Excellent communication and interpersonal skills: Ability to collaborate effectively with diverse stakeholders and SMEs.
- Strong organizational and time management skills: Efficiently manage projects within deadlines and budgets.
- Creative thinking and problem-solving skills: Ability to develop innovative solutions for complex training needs.
- Passion for learning and development: A genuine interest in creating effective learning experiences for others.

Job ID 24030081

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