Associate, Information and Communication Technology

3 weeks ago


Kuala Lumpur, Malaysia Malaysian Aviation Commission (MAVCOM) Full time

**Essential Duties and Responsibilities**:
Responsible in the overall planning, implementing, monitoring, supporting and maintaining the ICT infrastructure for the Commission which comprises of IT hardware and software, PABX system, CCTV surveillance and Card Access Security. Provides advisory and seamless support to internal and external stakeholders by ensuring optimal availability of all systems and services.
- Responsible as the main contact point on ICT related matters.
- Provide the necessary ICT advisory function in projects undertaken by the Commission.
- Ensure ICT system of the Commission are properly secured with adequate safeguards taking into consideration of the sensitivity of information handled by the Commission.
- Develop a business plan and budget for the ICT unit in the Commission.
- Ensure compliance to all regulatory, policies and guidelines adopted by the Commission.
- Plan, oversee and prepare regular reporting on the Commission’s ICT management.
- Execute projects and responsibilities as and when requested by the Management.
- Ensure all ICT related infrastructure is in good performance and running:

- Management of the service desk operation to ensure incidents, service requests and escalations to ICT management are dealt with in a timely fashion.
- Development and maintenance of a modern, cost effective, stable and secure ICT infrastructure.
- Implement scheduling upgrades and security backups of hardware and software systems.
- Ensure secured access to the network for remote users.
- Ensure software licensing laws are adhered to.
- Monitor contracts awarded with external suppliers for the provision of technical support as required.

**Work Experience Requirements**:

- Sound technical knowledge of datacenter operations, desktops and servers operating systems.
- Proven track record in IT Management and user support.
- Good communication and interpersonal skills.
- Project management skill is an added advantage.
- Familiar with ITIL processes is an added advantage.

**Education Requirements**:

- A Degree in IT/ Computer Science with at least 5 years’ experience in IT Management, IT Technical Support or Data Centre Operations.



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