Cafe Foh Manager

3 weeks ago

Penang, Malaysia BLACK KETTLE (PENANG) SDN. BHD. Full time

Managing Personnel & Talent Management - Lead team by attracting, recruiting, training and appraising talented personnel - Establish targets, KPI’s, policies and procedures - Train staffs to become efficient, able to handle multi-tasking, provide friendly and great service, and serve high-quality coffee & drinks - Provide feedback and advice to team members to ensure consistency and quality of coffee & drinks preparation, professionalism, patron service, hygiene & cleanliness - Monitor and manage staffs by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve operational performance - Overseeing and monitoring staff’s attendance - Be a good model with great attendance, punctuality, customer service, and overall attitude - Creates, adjusts, and implements training plans for new employees - Good knowledge in Schedule arrangement - Good knowledge in Stock arrangement & purchasing - Good knowledge in personnel handling - Good knowledge in Operation management - Implement shift protocol and etiquette - Generate revenue by attracting new customers and create repeating customers - Refining new experience for new and repeating customers; e.g. personal touch, free coffee on their birthday, surprise regular customer with a slice of cake - Maintain and improve the appearance of the store and coffee bar - Control operational costs and identify measures to cut waste & save cost - Prepare drinks/food costing - Handling reservations, in-house events & etc
Black Kettle is combination of aromatic coffee and freshly baked goods the moment you step inside. BK is led by highly talented chefs who have worked many years in Michelin starred restaurants across the globe & we set our direction towards a French-inspired kitchen, offering tempting flavors and sensational dining experience.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

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