Resort Operations Leader

**Working Days & Hours**:

- Working Hours: From **8:00** am to **5:00** pm
- Work Days: Monday to **Weekend included**

**Responsibilities**:

- Reports to the Reservation and Operation Managers.
- Handling & monitoring resort daily operations.
- Exposure to island resort operations and maintenance, accommodation, water sports & recreation, snorkeling, boat transfer, food and beverages
- Be engaged with all resort departments daily providing leadership and assistance to optimize operational efficiency.
- Responsible for practicing, supporting, and promoting high expectations for professionalism, hospitality, and positive guest interactions.
- Supervise and direct various guest service departments focused on overnight guest operations.
- Quickly respond to and resolve guest complaints and incidents and complete all required reporting documentation.
- Lead and participate in resort security functions throughout the year including nightly security rounds, manager-on-duty program, and respond to any after-hours resort needs.
- Maintain financial accuracy by collecting deposits, fee and payments, processing charges and issuing receipts.
- Supervise both administrative clerical personnel and provide constructive feedback that boost morale and led to increase in employee retention.
- Preparing daily cash collection and credit card machine report summary for Accounts Manager.
- Preparing weekly kitchen inventory stock reports for Operations Manager.
- Collaborate & coordinating with other head department to handle guest requirements from check-in through check-out.
- Maintain up-to-date resort administrative records.
- Enforce daily team member work schedules.
- Reports facility and room maintenance problems to Operations Manager for immediate remediation.
- Welcome each new guest pleasantly, assist with reservation check-in and identification.

**Requirements**:

- 18 years and above and a Malaysian citizen.
- Fluent in Mandarin, English, and Malay (written and spoken) to effectively communicate with guests and staff.
- Familiar with Microsoft Office and Google Sheets.
- EPF
- SOCSO
- Annual Leave.
- Relocation to Semporna with accommodation onsite at the resort.
- Flexibility to work evenings, weekends, and holidays as required.

**Benefits & Remunerations**:

- Salary Range: RM **1,500.00** to RM **2,000.00**:

- EPF, SOCSO
- Medical & Annual Leave
- Relocation to Semporna with accommodation on-site at the resort