Front Office Manager
5 months ago
**Company Description**
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.
**Qualifications**
- College degree in hotel management or related field
- Previous experience in a Front Office management role
- Strong commercial/business acumen
- Passion for leadership
- Fluent in English - both spoken and written
**Additional Information**
Application for Malaysian citizen only
-
Assistant Front Office Manager
5 months ago
Sepang, Malaysia ISY HOTEL SDN. BHD. Full time**Primary Responsibilities** **Front Office Operation** - Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues - Check that all Front Office employees report to work punctually and are well groomed before each of their shift - Assist conduct daily briefings...
-
Duty Manager
5 months ago
Sepang, Malaysia ISY HOTEL SDN. BHD. Full time**Primary Responsibilities** **Front Office Operation** - Conduct daily briefings and ensure that all pertinent information is well received by team members - Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met - Review, analyze and suggest improvement of work flow and...
-
Front Office Ambassador
5 months ago
Sepang, Malaysia IBIS STYLES Hotel Klia Sepang Full time**Job description** A Front Office Ambassador with a true passion for hospitality, you are always prepared for changing circumstances! You have a sharp eye for quality and react proactively towards changing situations at the front desk. Your knowledge and experience is optimally utilized, giving you the freedom to implement your vision in consultation with...
-
Hotel Manager
5 months ago
Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full timeHOTEL MANAGER - - Inspect the grounds, public areas and guest rooms for appearance and cleanliness - Ensure company standards for housekeeping, decoration and guest services are met - Answer guest question about hotel services and policies - Keep track of the hotel's financials - Interview, hire, train and terminate staff - Monitor staff performance,...
-
Duty Manager
5 months ago
Sepang, Malaysia MINOR Hotels Full timeYou are strong and experienced hotel ambassador who excel at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and...
-
Duty Manager
5 months ago
Sepang, Malaysia Avani Full time**Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. You are strong and experienced hotel ambassador who excel at maximizing the experience and satisfaction of the hotel guests. You will be responsible...
-
Hotel Supervisor
5 months ago
Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full timeSupporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...
-
Hotel Supervisor
5 months ago
Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full timeSupporting Management of Front Desk Team - Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals - Supervise and manage employees - Ensuring Exceptional Customer Service - Managing Housekeeping Operations - Additional Responsibilities - Functions in place of the Front Office Manager in his/her absence. - Communicates critical...
-
Intern - Front Desk Receptionist / Customer Service
5 months ago
Sepang, Malaysia CAE Full timeYou will be supporting the housekeeping of Pilot and Employee lounge on daily basis. Arrangements and handling of customers prior and during active moving around throughout operation hours. You will be partnering with the Customer Experience Manager to support organizational engagement with customers. Contribute to the department’s continuous...
-
Hotel Supervisor
5 months ago
Sepang, Malaysia GLORYHALL HOTEL SDN BHD Full time**Supporting Management of Front Desk Team** - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Supervises and manages employees....
-
Duty Manager
5 months ago
Sepang, Malaysia Ormond Group Sdn Bhd Full time**What Will You Do?** You’ll be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests. - Deals with the in-house guests accounting and ensures the accuracy of guest...
-
Intern - Front Desk Receptionist / Customer Service
5 months ago
Sepang, Malaysia CAE Full time**Role and Responsibilities** **The role we are offering you**: **Customer Service and Scheduling Duties** - You will be supporting the housekeeping of Pilot and Employee lounge on daily basis. - Arrangements and handling of customers prior and during active moving around throughout operation hours. - You will be partnering with the Customer Experience...
-
IT Manager
5 months ago
Sepang, Malaysia Avani Full time**Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Responsible for working with users either internal or external, including vendors/suppliers. To perform IT support on infrastructure and operation...
-
Hotel Management Trainee
5 months ago
Sepang, Malaysia SRI LANGIT HOTEL SDN BHD Full timeHotel management trainee Job Description A Hotel Management Trainee assists in overseeing hotel operations, learning to manage staff, handle finances, and provide superior guest service. Responsibilities include coordinating events, managing reservations, and aiding in marketing efforts. **Responsibilities**: - Assist in managing hotel operations...
-
Assistant Hotel Manager
5 months ago
Sepang, Malaysia SRI LANGIT HOTEL SDN BHD Full time**DUTIES AND RESPONSIBILITIES**: - Manage guest experience by ensuring the followings are provided; - _a) Thoughtful and attentive service with relaxed efficiency._ - _b) Complete responsiveness to the desire of the hotel guests._ - _c) Quality service of the hospitality is optimized in accordance to hotel procedure (SOP)._ - To report duty punctually,...
-
Receptionist
6 months ago
Sepang, Malaysia AirAsia Full time**Y**OUR ROLE AS A**: Being a receptionist would mean you’re the custodian of the Allstar (AirAsia employees) persona and internal branding. You’ll be the first point of contact for our employees and visitors, ensuring a welcoming and efficient front desk experience. Your role involves managing appointments, handling inquiries, and providing support with...
-
Housekeeping Manager
5 months ago
Sepang, Malaysia IBIS STYLES SEPANG KLIA Full timeReports To - Housekeeping Manager **Position Summary** As the Housekeeping Manager, you will provide leadership to the Housekeeping department to maximize the operations and ensure that guests have an exceptional stay. **Job Duties** - Leading the daily operations of the Housekeeping department and providing support to the Room Attendants and House...
-
Restaurant Manager
5 months ago
Sepang, Malaysia Taste & Mee Sdn. Bhd. Full timeEnsuring incoming staff complies with company policy - Training staff to follow restaurant procedures - Maintaining safety and food quality standards - Keeping customers happy and handling complaints - Organizing schedules - Keeping track of employees’ hours - Recording payroll data - Supervising daily shift operations - Ensuring all end of day cash outs...
-
Guest Service Officer
5 months ago
Sepang, Malaysia Plaza Premium Group Full timeTo greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter. - To assist guests/passengers with their luggage on entry and exit at the lounge. - To page for flight departure for contracted airlines. - To carry out meet and greet services whenever instructed by Supervisors or Manager. - To do periodical...
-
Airport Hotel Shift Supervisor
5 months ago
Sepang, Malaysia Capsule Transit Full timeOur Core Values Are: - Count Me In! - Make It Happen! - Do It Right! - Grow or Die! Tasks At A Glance: - Ensuring that the teams are following the SOP and ISO procedures while on duty - Daily reporting and reconciliation of sales transactions - Managing amenities and linen storage & inventory - Issue purchase requisition forms - Conducting...