
Technical Support Representative
3 weeks ago
**Whom we seek?**
- Minimum Diploma in IT/Engineer/Science or Computer.
- Fresh Graduates are welcome to apply.
**What is you job tasks?**
- Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience according to products standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current products’ customers.
- Reviews and distributes pertinent cross-functional information
- Escalates more complex customer technical issues to senior level support.
**Job Types**: Full-time, Permanent
**Salary**: RM4,000.00 - RM4,300.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Language**:
- Thai (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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