Technical Support Team Lead

2 days ago


Kuala Lumpur, Malaysia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Description Summary

The Retail Desk Lead is responsible for overseeing the daily operations of Retail Support Team, leading, developing and mentoring.

Job Responsibilities
- Primary role is to Lead, manage, and supervise Technical Support team in delivering 1st Level support services within SLAs
- Primary responsibility for the software support and operational services for the NCR’s largest Retail customers across the South East Asian region
- Manage Support teams to deliver a professional, customer focused and high performing support service in line with agreed service scope and service levels
- Role responsible for being the single point of contact for support services accountability
- Manages the support services of NCR's to the customer in a professional manner, creating positive Customer satisfaction; Represents NCR's senior management to the customer
- Achieves or exceeds the financial goals established for the services; Achieves or exceeds the goals established in the contract or Statement of Work (SOW)
- Work with the customer’s representatives ensuring the required services is achieved while continuing to support the customer’s business needs
- Create and implement governance framework, including periodic meetings with customers providing insights and recommendations for improvement to ensure consistent service that meets or exceeds agreed service levels
- Create and implement weekly/monthly management information reports to customer management in respect to service levels and support activities (e.g. dashboards, RAG status, SLA’s, KPI’s. risks/issues)
- Promote processes, management and delivery aligned to ITIL methodology. This includes: Incident Management, Problem Management and Change Management
- Manage critical Incidents (Severity 1), associated to customer communication, activities and any appropriate escalations
- Ensure that the Support teams are fully using appropriate knowledge management tools and practices in order to provide a more effective and efficient service to customers
- Manage and collaborate with third party suppliers and ensure that their performance and provision of services and quality are in line with our expectations and enable us to meet or exceed service levels
- Ability to be available after hours for escalation purposes (including late nights, weekends and public holidays
- Responsible for identifying risks and issues, initiating mitigating strategies and taking corrective action as appropriate; Identifying and managing dependencies with other parts of NCR, Identifying, forecasting and acquiring the resources required to deliver the service, and ensuring their effective usage
- Provides recommendations to senior Region and BU management on technical area of expertise

Qualifications & Requirements
- Bachelor's Degree in related discipline
- 5+ years of related experience
- ITIL Certification
- Excellent leader skills with the ability to drive, manage, motivate and developing high performing teams
- Excellent communication (verbal and written) and interpersonal skills suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers
- Experience of working in a managed services or outsourcing environment
- Excellent commercial skills with knowledge and experience in procurement, finance (budgets, costs, P&L) and legal agreements/contracts

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicite



  • Kuala Lumpur, Malaysia LittleLives Inc Pte Ltd Full time

    We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers._ **Position Overview** We are looking to hire an awesome **Customer Support Team Lead **based in...


  • Kuala Lumpur, Malaysia LittleLives Full time

    _We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. _ Position Overview We are looking to hire an awesome Customer Support Team Lead based in Kuala...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...

  • Technical Team Lead

    6 days ago


    Kuala Lumpur, Malaysia Elabram Systems Full time

    Key Responsibilities - We are looking for a Tech Team Lead responsible for monitors, and and evaluate staff progress, assist with training and recruitment, set goals, and ensure overall client satisfaction and achieve goals that contribute to the growth of the organization. - Must have excellent analytical skills to understand the needs of an organization...


  • Kuala Lumpur, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    Experience in IT Technical Support IT Knowledgeable or skill backgrounds , Able to handle, manage and monitor team members (Technical Support) Able to prepare monthly report. Corrective Maintenance Report, Preventive Maintenance Report, etc. Diploma or Degree or Master in Computer Science or any IT qualification fits 1. IT qualification; or 2. CompTIA;...

  • Technical Lead

    4 months ago


    Kuala Lumpur, Malaysia Verinon Full time

    **Position-Technical Lead** **Experience - 5+ yrs.** **Location - KL** **Technical lead** 1. Lead & manage developers towards achieving project & support goals 2. Improve developers technical & analytical skills 3. Play proactive support role and take ownership of technical issues, and work with internal/ cross functional/ external team to resolve more...

  • Technical Lead

    7 months ago


    Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    **JOB OPENING| TECHNICAL LEAD| DIGITAL DELIVERY| BANKING** Key Responsibilities: - **Team Leadership**: Lead and manage developers to achieve project goals, improve their technical skills, and resolve technical issues. - **Technical Design**: Architect and implement web/mobile UI/UX, participate in design discussions, and create technical specifications...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Job Purpose**: **Responsibilities**: - **1) Technical lead**_ - Lead & manage developers towards achieving project & support goals - Improve developers technical & analytical skills - Play proactive support role and take ownership of technical issues, and work with internal/ cross functional/ external team to resolve more advanced issues when necessary -...


  • Kuala Lumpur, Malaysia FCM Full time

    **Job no**: 520987 **Brand**: FCM **Work type**: Full time **Location**: Bangalore, India, Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel Job Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role...

  • Technical Lead

    7 months ago


    Kuala Lumpur, Malaysia HCL Technologies Full time

    **Technical Lead**: - Kuala Lumpur - 5-9 Years - Malaysia **Job Family** - Practice (Digital) **Job Description (Posting).** - To finalize functional requirements, assign and track the project [module] work plans for delivery and also provide technical guidance for work completion. (1.) To ensure process compliance in the assigned module, and participate...

  • Technical Lead

    1 week ago


    Kuala Lumpur, Malaysia ISCISTECH Business Solution Sdn Bhd Full time

    **Skills** - **NodeJS / ReactJS,.Net Core, C#.Net,ASP.Net,MVC.Net,HTML5, MongoDb JDK 7, C#,CSS, HTML.Agile** **Responsibilities** - Leading the organisation in terms of technology - Contributing to smooth business operations - Take care of the developers - Prepare documents - Design system & database - Liaise with client - Onsite support - Technical...

  • Technical Lead

    7 months ago


    Kuala Lumpur, Malaysia AppAsia Full time

    **- Lead development teams in delivering technical solutions, especially in the Internet Portal, Mobile Application, E-Commerce system and other latest digital platforms development. - Assist in the system support team in designing, maintaining and enhancing the system and server infrastructure to ensure high level of system availability, security, business...

  • Accountant Team Lead

    7 months ago


    Kuala Lumpur, Malaysia CCS Support Sdn. Bhd. Full time

    Looking for Senior position in Accounting, must have 4-5 years experience Must have audit experience, administer multiple entities is preferred. **Responsibilities**: - Perform system monthly bank reconciliation - Multiple companies account management - Download and or data entry credit card transactions - Record payroll entries - Prepare adjusting...


  • Kuala Lumpur, Malaysia Acronis Full time

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit future! As a Technical Lead, you are the Subject Matter Expert whose primary...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    **What will you doing?** - Define the technical vision within your tribe/product team and plan its technical roadmap. - Be an Inspiring role model for your technical team members. Lead by example and influence product/business stakeholders. - Be the champion of engineering excellence - Coding best practices, deployment best practices, maintain healthy code...

  • Technical Lead

    4 days ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    **Job Title : Technical Lead** **Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia** **Responsibilities**: - Define the technical vision within your tribe/product team and plan its technical roadmap. - Be an Inspiring role model for your technical team members. Lead by example and influence product/business stakeholders. - Be the...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    We are seeking an attentive and goal-oriented person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Responsibilities**: - Leads, monitors, and supervises the team of 10 to...

  • Technical Lead

    7 months ago


    Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    As a Technical Lead, your main responsibilities include: - Leading and managing developers to meet project and support objectives. - Enhancing developers' technical and analytical abilities. - Taking proactive ownership of technical issues and working with internal, cross-functional, and external teams to resolve advanced issues as needed. - Collaborating...


  • Kuala Lumpur, Malaysia LittleLives Inc Pte Ltd Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur- Work Type: Full Time- We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented...

  • Technical Lead

    7 months ago


    Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Project at Qatar** **Responsibilities** - Support the team to design systems integration workflows that supports Facilities Management operations for an estate - Work with multiple suppliers both internal and external to integrate systems together - Have a good working knowledge and/or experience on API, messaging, OPC, SCADA integrations - Deploying the...