Technical Support Team Lead

5 months ago


Kuala Lumpur, Malaysia LittleLives Full time

_We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. _

Position Overview

We are looking to hire an awesome Customer Support Team Lead based in Kuala Lumpur with experience managing a regional team

In LittleLives, we believe in providing the best customer service to users and our Customer Support Team champions that mission every day. If you consider yourself a people’s person, communicate technical terms in an easy to understand manner and want to be part of a dynamic start up working environment, then this position is for You

# Your Responsibilities:

- As our frontline technical support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers technical enquiries via multiple channels.
- Update the website’s Frequently Asked Questions (FAQ) page.
- Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements
- Propose your own creative projects (on operations, products, services etc) and take charge of its growth.
- Stay up to date with the latest product updates, technical knowledge, and industry trends to provide effective and accurate support
- You will be amazed by what you can achieve with us

# Your exposure as a Litmate:

- Be exposed to a multinational team and work closely with teammates from offices in Singapore, Malaysia, Vietnam and Thailand
- Be part of the LittleLives Team that supports your personal and professional growth
- Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company
- An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

# Your Profile:

- Exceptional communications skills in English & Bahasa.
- Experience in managing a regional team and hands on experience in optimizing working flow
- Organised and has a knack at keeping things clear and in order.
- You are patient and have imaginative ways to disseminate information to any group.
- You possess an eye for detail and are eager to master intricate systems.
- You are driven and work hard to achieve small successes every single day.
- Experience in the early childhood or enrichment sectors is highly advantageous.



  • Kuala Lumpur, Malaysia LittleLives Inc Pte Ltd Full time

    We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 2000 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers._ **Position Overview** We are looking to hire an awesome **Customer Support Team Lead **based in...


  • Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: The Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead’s responsibilities are categorized into the...


  • Kuala Lumpur, Malaysia NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Job Responsibilities - Business level Mandarin...


  • Kuala Lumpur, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    Experience in IT Technical Support IT Knowledgeable or skill backgrounds , Able to handle, manage and monitor team members (Technical Support) Able to prepare monthly report. Corrective Maintenance Report, Preventive Maintenance Report, etc. Diploma or Degree or Master in Computer Science or any IT qualification fits 1. IT qualification; or 2. CompTIA;...

  • Technical Lead

    3 months ago


    Kuala Lumpur, Malaysia Verinon Full time

    **Position-Technical Lead** **Experience - 5+ yrs.** **Location - KL** **Technical lead** 1. Lead & manage developers towards achieving project & support goals 2. Improve developers technical & analytical skills 3. Play proactive support role and take ownership of technical issues, and work with internal/ cross functional/ external team to resolve more...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    **JOB OPENING| TECHNICAL LEAD| DIGITAL DELIVERY| BANKING** Key Responsibilities: - **Team Leadership**: Lead and manage developers to achieve project goals, improve their technical skills, and resolve technical issues. - **Technical Design**: Architect and implement web/mobile UI/UX, participate in design discussions, and create technical specifications...

  • Accountant Team Lead

    6 months ago


    Kuala Lumpur, Malaysia CCS Support Sdn. Bhd. Full time

    Looking for Senior position in Accounting, must have 4-5 years experience Must have audit experience, administer multiple entities is preferred. **Responsibilities**: - Perform system monthly bank reconciliation - Multiple companies account management - Download and or data entry credit card transactions - Record payroll entries - Prepare adjusting...


  • Kuala Lumpur, Malaysia FCM Full time

    **Job no**: 520987 **Brand**: FCM **Work type**: Full time **Location**: Bangalore, India, Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel Job Purpose: The Senior Product Support Engineer & Team Leader is the primary point of contact for end users requiring advanced technical assistance, issue resolution, and service requests. This role...

  • Technical Lead

    5 months ago


    Kuala Lumpur, Malaysia Esync software services Sdn Bhd Full time

    **Job Purpose**: **Responsibilities**: - **1) Technical lead**_ - Lead & manage developers towards achieving project & support goals - Improve developers technical & analytical skills - Play proactive support role and take ownership of technical issues, and work with internal/ cross functional/ external team to resolve more advanced issues when necessary -...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia HCL Technologies Full time

    **Technical Lead**: - Kuala Lumpur - 5-9 Years - Malaysia **Job Family** - Practice (Digital) **Job Description (Posting).** - To finalize functional requirements, assign and track the project [module] work plans for delivery and also provide technical guidance for work completion. (1.) To ensure process compliance in the assigned module, and participate...


  • Kuala Lumpur, Malaysia Acronis Full time

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for someone who is ready to join our mission in creating a #CyberFit future! As a Technical Lead, you are the Subject Matter Expert whose primary...


  • Kuala Lumpur, Malaysia LittleLives Inc Pte Ltd Full time

    Kuala Lumpur, Federal Territory of Kuala Lumpur- Work Type: Full Time- We are a fast-growing SaaS company in the EdTech space, operating mainly in Southeast Asia. With more than 1900 schools as customers, our mission is to revolutionize early childhood education through technology and provide innovative solutions to our customers. With a team of 60 talented...

  • Technical Lead

    2 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time 15,000 - 19,000

    Job Purpose:The role involves continuous maintenance and enhancement of application systems assigned, acquiring relevant knowledge, and maintaining accurate records of completed tasks. The purpose is to meet ongoing business and market changes.Key Accountabilities & Outcomes:Technical Lead:Lead and manage developers to achieve project and support...


  • Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    We are seeking an attentive and goal-oriented person to join us as a Team Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Responsibilities**: - Leads, monitors, and supervises the team of 10 to...

  • Technical Lead

    5 months ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    **What will you doing?** - Define the technical vision within your tribe/product team and plan its technical roadmap. - Be an Inspiring role model for your technical team members. Lead by example and influence product/business stakeholders. - Be the champion of engineering excellence - Coding best practices, deployment best practices, maintain healthy code...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia Openwave computing services Pvt Ltd Sdn Malaysia Full time

    As a Technical Lead, your main responsibilities include: - Leading and managing developers to meet project and support objectives. - Enhancing developers' technical and analytical abilities. - Taking proactive ownership of technical issues and working with internal, cross-functional, and external teams to resolve advanced issues as needed. - Collaborating...

  • Technical Lead

    6 months ago


    Kuala Lumpur, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    **Project at Qatar** **Responsibilities** - Support the team to design systems integration workflows that supports Facilities Management operations for an estate - Work with multiple suppliers both internal and external to integrate systems together - Have a good working knowledge and/or experience on API, messaging, OPC, SCADA integrations - Deploying the...


  • Kuala Lumpur, Malaysia Powerverse Full time

    **About Us**: At Powerverse, we are empowering people and communities to run their lives on sustainable new energy with ease. Our teams Build Products that Matter, and we value being bold, responsible, and trusted. Powerverse is a leader in the growing Energy Management market and is owned by Lightsourcebp. We are repowering a smart, connected, electric...


  • Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Oracle Team Lead

    8 months ago


    Kuala Lumpur, Malaysia EDGENTA GREENTECH SDN. BHD. Full time

    Lead and manage Oracle system requirements, deliverables, and processes by optimizing the effectiveness and use of Oracle systems, technology tools and administrative processes available to support UEM Edgenta and its businesses and to ensure all the customer requirements are met. Develop and implement strategies and operations plans in optimizing the...