Application Support Technical Lead

3 weeks ago


Kuala Lumpur, Malaysia Informa Markets Full time

Company Description

We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

**Job Description**:
We are currently looking to bring on an **Application Support Technical Lead** to work in our global team supporting marketing automation technologies, digital web technologies and web-analytics across the Asia, EMEA and North America regions.

What you will be doing:

- Supporting divisional business teams who work with marketing automation technologies, digital web technologies and web-analytics, making sure that all concerns and requirements are addressed and ensuring high levels of customer satisfaction overall
- Overseeing the Application Support team day-to-day operations and performance, balancing priorities and team workload
- Sharing knowledge across the team, identifying and addressing knowledge gaps, training the team members, this includes further developing your own knowledge
- Managing Incidents and Requests, including Major Incidents, and co-ordination of multiple internal and external teams on bridge calls
- Managing escalations from internal customers, making sure the issues are followed till full resolution

**Qualifications**:

- ITIL - experience working within an ITIL environment, knowledge of Incident Management, Request Fulfilment and Change Management processes (ITIL v3 or v4 foundations certification will be a plus)
- Strong troubleshooting, analytical, and communication skills
- Able to prioritise and manage a diverse and demanding workload
- Decision making skills
- Hands-on experience providing L2 support at enterprise level, in an environment with more than one technology and several integrated systems
- Understanding of CMS systems
- Understanding of web DNS, web server configuration
- Understanding of relational databases, integration flows
- Ability to manage IT Analysts

Desirable experience with some of the below technologies:

- Marketing Automation platforms (e.g. Oracle Eloqua)
- Customer Data Platforms
- Adobe Experience Manager (AEM)
- Support and configuration of webservers: AEM, Apache Tomcat, IIS or similar
- Web DNS management process and tools (e.g. Cloudflare, Safenames)
- Web Tag Management systems (e.g. Adobe Launch)
- Web analytics (Adobe Analytics, Google Analytics or similar)
- Amazon Web Services (AWS)

Desirable technical skills:

- HTML, CSS
- Javascript
- XML
- ReactJS
- Python
- SQL
- AWS - EC2, S3, Cloudfront, VPC, Route 53

Additional Information



  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Job OverviewWe are seeking a highly skilled and experienced technical professional to join our team as a Regional Technical Lead for Application Support. In this role, you will be responsible for managing and overseeing a team of application support specialists in Southeast Asia.The ideal candidate will have a strong understanding of application support...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Job SummaryWe are seeking an Application Support Team Lead to join our team in Southeast Asia. In this role, you will be responsible for managing and overseeing a team of application support specialists, providing technical support to users across the region for assigned applications, and ensuring the smooth operation of critical business applications.The...

  • Technical Lead

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Popular SL. Full time

    Job DescriptionAs a Regional Technical Lead at Allianz Popular SL, you will be responsible for leading the development of mobile and web-based applications in the region. This is an exciting opportunity to work with a talented team of engineers to design and implement cutting-edge technology solutions.Key Responsibilities:Ensure that system architecture and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sperton Global AS Full time

    Job Responsibilities:The application support lead is the focal point of contact for technical resolutions while managing the incident, problem, and knowledge management processes for the in-scoped applications in Production.Provide technical leadership in support of Group's digital bank implementation.Responsible for overall delivery of the mobile/internet...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time

    Senior IT Application Support RoleWe are seeking a seasoned IT professional to join our team as a Senior IT Application Support specialist. In this role, you will be responsible for providing technical leadership and support to the team, as well as driving the delivery of business projects with effective system planning, procurement, development, and project...


  • Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Franky Construction Full time

    Franky Construction is seeking an ERP Specialist to lead our team in the development and implementation of enterprise-level systems.Role OverviewThe successful candidate will oversee the design, development, and maintenance of our current systems, ensuring they meet the needs of our customers and stakeholders.Key ResponsibilitiesLead the design, development,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wilh. Wilhelmsen Holding ASA Full time

    About the RoleThis Technical Support Services Lead position is an exciting opportunity to work with a comprehensive global maritime group. As a key member of our team, you will provide technical guidance, develop user documentation, and contribute to system implementation projects.Main ResponsibilitiesProvide technical guidance to enhance competence within...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gulf Marketing Group (GMG Group) Full time

    Job DescriptionWe are seeking a Technical Director of Application Services to join our team in Southeast Asia. In this role, you will be responsible for leading and managing a team of application support specialists, providing technical support to users across the region for assigned applications, and ensuring the smooth operation of critical business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CloudFlare Full time

    Why Work with UsWe provide equal employment opportunity for all people and place great value in both diversity and inclusiveness.Job DutiesServe as a trusted technical advisor, providing advanced support for enterprise customers using our Zero Trust platform.Troubleshoot and resolve complex technical issues related to identity, device security, and secure...


  • Kuala Lumpur, Malaysia EPS Consultant Sdn Bhd Full time

    **Position: Technical Application Support - AS400** **Working Location: Kuala Lumpur** **Basic Offered: Up to RM 8,000** **Responsibilities**: - Managing code migration across environments to ensure continued and synchronized functionality - Providing front-end support to clients and other ad-hoc related matters **Job Requirements** - Bachelor’s...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About Company:Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.Job Description:Primary responsibility will be to provide timely and effective assistance to customers, resolving support tickets and technical inquiries...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan EPS Consultants Sdn Bhd Full time

    **Position: Technical Application Support - AS400** **Working Location: Kuala Lumpur** **Basic Offered: Open for Negotiation** **Responsibilities**: - Managing code migration across environments to ensure continued and synchronized functionality - Providing front-end support to clients and other ad-hoc related matters **Job Requirements** - Bachelor's...


  • Kuala Lumpur, Malaysia UOB Innovation Hub 2 Sdn. Bhd. Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Femilife Sdn Bhd Full time

    Technical Applications & Distributor Business ManagerFemilife is a leading and trusted distributor of HPV testing and cutting-edge medical diagnostic products, dedicated to advancing healthcare solutions across the region. With a strong commitment to improving patient outcomes and promoting preventive care, we specialize in providing high-quality, reliable,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    IT Application Support - Credit Card ApplicationsIT Application Support - Credit Card ApplicationsApply locations HLT-Hong Leong Tower time type Full time posted on Posted 30+ Days Ago job requisition id JR0000017387If you are looking to excel and make a difference, take a closer look at us…Job Purpose Summary:Responsible for applications maintenance,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time

    IT Application Support - Credit Card ApplicationsIT Application Support - Credit Card ApplicationsApply locations HLT-Hong Leong Tower time type Full time posted on Posted 30+ Days Ago job requisition id JR0000017387If you are looking to excel and make a difference, take a closer look at us…Job Purpose Summary:Responsible for applications maintenance,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time

    Key RequirementsWe are looking for an experienced professional with 10-15 years of hands-on application support experience in the banking industry. The ideal candidate will be independent, proactive, and self-starter with excellent interpersonal and communication skills.Strong analytical and good problem-solving skills are essential, as well as the ability...