Service Manager

1 month ago


Shah Alam, Malaysia Goh Brothers Motor Sdn Bhd Full time

Job Description - To achieve the yearly after sales, parts and accessories target set by Dealer HQ and company. - Responsible to manage the retail sales by organising and leading the Service Head/ Service Advisors in their achievement of targeted sales, throughput, and implement aggressive selling and customer retention activities. - To plan and manage the front office reception to achieve targeted customer satisfaction index in front reception by ensuring effective implementation of service performance standard. - Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards. - Ensure all claims are submitted to Dealer HQ and payment received. - Responsible for effective utilisation of workshop system to monitor and control WIP, Back Orders, Follow-Up, Appointments and Service Reminders. - Ensure prompt submission of well documented special service campaigns, technical report and warranty report. - Ensure effective liaison on operational and administrative matters with both internal department and external suppliers. - Responsible for overall workshop 5S, safety & health, cleanliness & maintenance of building. - Any other jobs that assigned by immediate superior from time to time. Job Requirements: - At least Diploma or Degree in Automotive or any related field. - 5 years' experience in managing a team in a service or workshop environment. - Strong understanding of aftersales processes. - Prior experience in workshop management - planning and operations is an added advantage. - Leads and guides workshop employees. - Able to work independently, good interpersonal and communication skill, strong leadership skill.
To be known for our committed and earnest work ethic, where we bring creativity, innovation and quality into the good work we do. To champion meaningful projects in and around our communities, by empowering the great ideas and valued minds with us. Today, not only are we dealers with fully equipped service centers, we’re expanding our reach to become Malaysia’s largest motorbike distributor. By continuously aligning our projects, goals and vision with our values, we’re looking forward to creating a brighter, better, and more responsible tomorrow, together.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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