Team Lead- Customer Service
6 months ago
Position: Team lead
- Customer Service - Mandarin Speaker
Location: Bayan Lepas, Penang
Salary Range: RM5,500 - RM6,500
Language: Mandarin, Bahasa Melayu, English (Trilingual)
Specialization: TL exp in Customer Service background
Target Onboarding Date: Max. 1 month notice
Type: Full-time
Shift: 24/7
**Responsibilities**:
- Provide mentorship, guidance, and career development to members of their team.
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
- Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
- Advocate for users within their market, partnering with global and cross functional teams to develop global solutions.
**Requirements**:
- Bachelor’s degree or equivalent diploma.
- Minimum 2 years of people management experience as TL in content moderation or ecommerce service handling.
- Excellent written and verbal communication skills in English and one local language.
- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
- Must be able to spot trends and tendencies with data and drives team to look for insights.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
- Significant experience in a complex fast paced environment.
- Passion for ensuring an excellent user experience.
Preferred Requirements
- Having high cultural awareness of political and social situations is a plus
- Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment).
- Experience in Microsoft Office Suite is preferred.
**Job Types**: Full-time, Permanent
Pay: RM5,500.00 - RM6,500.00 per month
Application Question(s):
- What nationality are you?
- How many years of Team lead experience?
- Can you read, write and speak Mandarin?
- Bachelor’s degree or diploma (Which do you have)?
- Notice period?
- The salary is fixed, not negotiable, the max salary is 6500 RM, are you okay with it?
-
Payroll Team Lead
6 months ago
Bayan Lepas, Malaysia Bosch Group Full time**Company Description** In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible...
-
Payroll Team Lead
6 months ago
Bayan Lepas, Malaysia Bosch Group Full time**Company Description** In these times of ever shorter production and development cycles, manufacturing companies require more flexibility and speed. As one of the world’s leading providers of drive and control technologies, Bosch is ready to rise to these challenges. Customers profit from the resources and innovative strength of a global player, flexible...
-
Team Lead
6 months ago
Bayan Lepas, Malaysia Growthfn Sdn Bhd Full time* Provide mentorship, guidance, and career development to their team members. - To lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities, enabling the department to develop deeper, more scalable solutions. - Team management responsibilities for a market team, whilst also...
-
Team Lead, Foreign Worker Management Services
6 months ago
Bayan Lepas, Malaysia Bosch Group Full timeCompany Description The Bosch Group is a leading global supplier of technology and services, employing roughly 400,500 associates worldwide and generating sales of 78 billion euros in 2017 (preliminary figures). Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building...
-
Payroll Team Lead
6 months ago
Bayan Lepas, Malaysia Michael Holmes Recruitment Full time**Who will you be working for**: Our client is a prominent German MNC located in the Bayan Lepas FIZ. They are rapidly expanding and are looking for great talent to join their organization. **What will you be doing**: - Lead Payroll and Data Management Function. - Responsible together with a team to ensure the operational excellence of the end-to-end -...
-
Accounts Payable Team Lead
6 months ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Sales Team Lead
6 months ago
Bayan Lepas, Malaysia Teleperformance Full timeQualifications: **Minimum requirements**: - Ability to mentor a team to meet quality standards and metrics set by the department. - Minimum of 1+ years of sales supervisor experience, managing and leading a team. - Proficiency in using Excel. - Flexibility to work in an ever-changing environment. - Excellent written and verbal communication skills in...
-
Lead Agent
6 months ago
Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong network in 6 continents, and leading-edge technology. **The Role**: - Ensure smooth and timely freight process...
-
Team Lead- Native Japanese
6 months ago
Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full timePosition: Team Lead - Native Japanese Location: Bayan Lepas, Penang Salary Range: 12,000 - 14,000 Language: Japanese and English Specialization: TL exp in Customer Service background Target Onboarding Date: ASAP or with Notice Period Type: Full-time Shift: Regular shift and/or 24/7 BPO, CS + TL Experience is required **Responsibilities**: - Ability...
-
Warehouse - Team Lead
6 months ago
Bayan Lepas, Malaysia Career Wise Full time**Responsibilities**: - Supervise and coordinate the activities of warehouse staff, including picking, packing, shipping, and receiving. - Plan and prioritize work assignments for the team to ensure optimal workflow and productivity. - Train and develop team members on proper warehouse procedures, safety protocols, and company policies. - Monitor and...
-
Lead Agent
6 months ago
Bayan Lepas, Malaysia Expeditors Full time**Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of...
-
Team Lead Finance
6 months ago
Bayan Lepas, Malaysia Toll Group Full time**About Toll Group** **PRIMARY DUTIES & RESPONSIBILITIES** - Assist in creating and implementing relevant financial policies, procedures, and controls to ensure compliance and efficiency. - Consistently meets customer service standards by addressing inquiries and concerns effectively. - Troubleshoot and resolve non-routine or complex issues and escalations...
-
Customer Service
6 months ago
Bayan Lepas, Malaysia OZO PRESTIGE SDN. BHD. Full timeDiploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. Job Description: Acknowledge mails from Customers Plan & execute Warehouse operation Ensure incoming & outgoing activities run smoothly & generate more productivity To ensure 99% accuracy in recording incoming & outgoing cargoes To maintain good relationship with...
-
Customer Service Representative
6 months ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Mototrbo Technical Support Team Lead
6 months ago
Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: **A**t Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools,...
-
Customer Service Officer
6 months ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Customer Service Representative
6 months ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Customs Brokerage, Customer Service
6 months ago
Bayan Lepas, Malaysia People Pathfinders Sdn Bhd Full time**The Company** Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 18000 employees globally, with strong networks in 6 continents, and leading-edge technology. The Custom Brokerage Customer Service will be based in...
-
Customer Service Representative
6 months ago
Bayan Lepas, Malaysia Toll Group Full timeAbout Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...
-
Customer Service Officer
6 months ago
Bayan Lepas, Malaysia Toll Group Full timeCompany Description At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25...