Tiktok Live

2 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Livestream team provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides healthy and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

About the Team

TikTok Treco has had tremendous growth in recent years and has become a highly demanded space amongst leading Internet companies, and the future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform for LIVE streaming and a better experience for our users.

We want passionate and talented people to join our product and operation team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users.

As part of the LIVE Traffic & Ecosystem team, the Customer Service Experience team provides world-class service and experience for customers and creators. The Team Lead will act as the people manager of the and will be responsible for people and performance management, ensure customer satisfaction through the management and development of team members. Key responsibilities of this role include enhancing agent technical expertise and delivery of timely customer care, proactively identifying trends impacting customers and clients, and driving business improvements.

Roles & Responsibilities
- Manage the team on a day-to-day basis and provide first-hand support to team internal escalations.
- Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring. Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting customers/creators by working with team, peers, and management.
- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.
- Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.
- Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity, and to achieve customer satisfaction. Monitor OKR progress against established milestones.
- Conduct trend analyses on customer satisfaction and other core measurements. Implement strategies to improve future operation results.
- Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to ensure the final productivity goals are met.
- Develop and maintain relationships with clients by attending cross-team / cross-site meetings and responding to client feedback.
- Work with the Readiness, SOP, QA, Training and System teams to optimize new and existing processes impacting customers/sellers/creators.
- Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.
- Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.

**Qualifications**:

- BA/BS degree or equivalent practical experience.
- 2+ years managing teams and 5+ direct reports in the Customer Service field.
- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.
- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.
- Experienced working for live-streaming / user-generated content platforms is a plus.
- Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    ResponsibilitiesAbout UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    ResponsibilitiesAbout UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Tiktok Live Operations Intern

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Tiktok Live

    5 days ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

    ResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsAt TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Tiktok Live

    2 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Tiktok Live

    1 week ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Channel Ops, Tiktok Shop Shopping Center

    3 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Tiktok Shop

    1 week ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Tiktok Live

    1 week ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....

  • Tiktok Shop

    3 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Tiktok Shop

    3 weeks ago

    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Tiktok Live Host

    1 week ago

    Kuala Lumpur, Malaysia Aziatex Global Sdn Bhd Full time

    **About Us!** Seri Wajah Muslimah Aesthetic, with 13 branches across Central, Southern and East Coast Malaysia, specialising in exclusive facial aesthetic treatments for Muslimah. Committed to providing a safe space for self-expression, we deliver unique pampering experiences using the latest technologies and halal, dermatologist-certified products. Our...

  • Tiktok Live Host

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aziatex Global Sdn Bhd Full time

    About UsSeri Wajah Muslimah Aesthetic, with 13 branches across Central, Southern and East Coast Malaysia, specialising in exclusive facial aesthetic treatments for Muslimah. Committed to providing a safe space for self-expression, we deliver unique pampering experiences using the latest technologies and halal, dermatologist-certified products. Our approach...

  • Live Host Tiktok

    4 weeks ago

    Kuala Lumpur, Malaysia Semventure Sdn Bhd Full time

    **Job summary** We are looking for a Live Presenter to join our team. Must be responsible for providing and promoting our products (Malay shirts & Songket sampin) according to current trends. **Responsibilities** - Working in a team to go live on various Instagram, Facebook, & TikTok channels. - Promoting Malay shirts & sampin during the live sessions. -...

  • Tiktok Live Host

    3 weeks ago

    Kuala Lumpur, Malaysia South Ocean Full time

    Responsibilities: - Develop and maintain a comprehensive schedule for live hosts, considering peak viewing times and audience demographics. - Coordinate with live hosts to ensure they are available and prepared for their scheduled live sessions. - Resolve scheduling conflicts and make adjustments as needed. - Monitor live host performances during live...

  • Tiktok Live Host

    3 days ago

    Kuala Lumpur, Malaysia DALAGA ABAYA SDN BHD Full time

    **Pay**: RM1,500 - RM3,000 **Shift & Schedule**: Rotational shift, Flexible hours **Location**: 83, Jalan Haji Hussein, Chow Kit, 50300 Kuala Lumpur **Benefits**: Very near to Public Transport (Monorail Chow Kit, 100m) **Job Descriptions: -** - Live on TikTok for Muslimah Clothing Products - Work From Office (HQ in Kuala Lumpur) - Working Time: Flexible...