Clinical Support Specialist I

3 weeks ago

Kuala Lumpur, Malaysia Zimmer Medical (Malaysia) Sdn Bhd Full time

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

**Job Summary**:
The** ROSA Clinical Specialist** provides clinical support, and account management for the ROSA system once they have been purchased by a hospital.

The incumbent also plays a critical role in building the utilization of ROSA system. In addition, they would be responsible to lead key projects that are needed for the team.

**Principal Duties and Responsibilities**:

- Use available tools/resources/materials to develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSA System
- Partner with the surgeons and hospital staff to drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patients and local market.
- Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness.
- Partner with the capital sales team to develop an account development plan tailored to the local market.
- Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA system.
- Document and investigate product complaints to identify root cause analysis.

**_
This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA_**

**Expected Areas of Competence / Soft Skills**:

- Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
- Follow all internal communication and documentation policies (QA).
- Provide product feedback and improvements to R&D
- Attend product trade shows and annual trainings as needed.

**Education/ Experience Requirements**:

- B.S.in Science or Nursing background
- Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales or case coverage experience
- Experience with Clinical Support in the Operating Room preferred.
- Prior experience with Robotics preferred.
- Excellent communication, organizational and customer relation skills.
- Ability to work without specific direction on daily activities.
- Ability to determine one’s own schedule based on business needs.

**Travel Expectations**:

- Up to 80% within country; as and when required.EOE/M/F/Vet/Disability

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