(Java) Application Support

1 week ago


Kuala Lumpur, Malaysia ENSOFT CONSULTING SDN BHD Full time

**Day to day Application Support Associate operation task**:

- Solving the Remedy tickets, CRM & CMSS cases to meet agreed SLA & OLA
- Handle business escalation for operation matters related to customer and dealer dispute
- Participate in business and technical discussion, address operation concerns
- Participate in Internal and External Audit review

**Service Management**:

- Attending weekly and monthly governance meeting with Business, Delivery and Managed Services vendor
- Highlight issue identified and follow up until closure
- Discuss and drive operation improvements, defects fixes

**Security Management**:

- Ensure SSL certificate renew on time
- Manage ID clean up as agreed in Company IDM Policy
- Manage and strengthen password as agreed in Password Policy
- Support Security Initiate Project

**Infrastructure Management**:

- Support infra initiated project/activities related to Wintel, UNIX, DBA, Network, IDM, Backup, Storage, hardware etc.
- Joint Capacity planning with Infra team

**Incident Management**:

- Provided support in incident warroom
- Participate incident conference call initiated by Incident Manager or Vendor or Company COE
- Coordinate and follow up with Company COE team on incident recovery status and ensure regular updates provided
- Follow up closely with Company COE for incident recovery
- Participate in BCIM Simulation Exercise (BCP, Incident Simulation)
- Evaluate and update Business Impact Analysis (BIA)

**Problem Management**:

- Attend, feedback and align RCA review meeting
- Review and approve RCA
- Follow up and ensure Company COE team implement the preventive and corrective measure as stated in RCA

**Change Management**:

- Review, feedback and provide Change Management Ticket approval

**Release Management**:

- Review and feedback the operation handover checklist

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

**Experience**:

- Java: 2 years (preferred)
- SQL: 2 years (preferred)



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