IT Support Manager

5 days ago

Genting Highlands, Malaysia Genting Malaysia Berhad Full time

**Genting Malaysia Berhad**

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks, gaming, hotels, seaside resorts and entertainment in Malaysia, the UK and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. The flagship projects under this plan include Skytropolis, Outdoor Theme Park and next to it is the Sky Avenue & Sky Plaza, a shopping haven for the chic and stylish, with some of the most prestigious lifestyle brands and signature franchises from around the world. The plaza will also house a state-of-the-art cable system, which connects the Sky Avenue to the mid-hill Genting Premium Outlet, with a transport capacity of 3,600 passengers per hour per way.

If you are searching for a dynamic career in the leisure and hospitality industry that offers exciting challenges and growth opportunities; and are a results-driven team player, who is passionate about making people happy then WE WANT YOU
- Manage day to day system support operations including prioritization of issues raised and ensure resolved within SLA (more than 95% cases resolved within 5 days) to ensure disruption of the company's revenue generation capability is minimized.
- Review support service provided by collecting user feedback as part of seeking ways to improve service delivery.
- Reviews vendor performance through service support & project deliverables by liaising with centralized IT vendor management & vendors based on contract agreement to ensure complete delivery as per the contract.
- Manages all range of IT projects and system implementation activities within the Resort to ensure timely delivery, within budget and comply to the GENM PMO guideline (especially in relation to compliance and documentation requirement).
- Liaise between the vendor and business users on system enhancement and support issues as a business analyst to ensure alignment of various interest across stakeholders.
- Advise & consult on new technology, system products and proposal for work improvement as part of supporting the IT transformation process of the company.
- Crafts technical IT documents on system interface such as System Functional Specification, System Interface Specification, Standard Operating Procedure, Business Functional Requirement to ensure all business requirements, changes are documented, stored and of high quality.
- Establish and implement detailed operational procedures and guideline that ensure compliance with external standards and with company IT Security Policy for the team.
- Monitors and guides the overall effectiveness of the team by providing direction and support to team members on work deliverables to ensure the team is able to achieve the defined goals while maintaining a high-performance culture.

**Job Requirements**:

- Education:

- Degree in Computer Science or Computer Engineering or equivalent.
- Certification & training in project management (PMP/Prince2 certification), Data Analytic technology and tolls is preferred but not required.
- Experience:

- Minimum of 7 years working experience in IT system support environment & architecting business IT solutioning
- Minimum of 3 years management experience.
- Exposure in leisure and hospitality or Casino Integrated Resort environment is an added advantage.
- Skills:

- Analytical
- Communication & Interpersonal
- Innovative
- Business Acumen
- Financial Acumen
- Resourcefulness
- Computer Literacy

  • IT Support Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business covering theme parks, gaming, hotels, seaside resorts and entertainment in Malaysia, the UK and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and milestones,...

  • IT Executive

    2 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Responsibilities**: - To study the operation of Casino, Hotel and Theme Park IT systems. - Perform daily operational support of casino, hotel and theme park IT systems. - Able to work towards forming an effective, efficient and harmony team. - Carry out IT project management and system implementation that improves overall resort operation. - Learn to...

  • Executive - IT (Application Support)

    3 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    To study the operation of Casino, Hotel and Theme Park IT systems. - Perform daily operational support of casino, hotel and theme park IT systems. - Able to work towards forming an effective, efficient and harmony team. - Carry out IT project management and system implementation that improves overall resort operation. - Learn to produce good...

  • IT Executive

    2 weeks ago

    Genting Highlands, Malaysia Jobify.my Full time

    **Responsibilities**: - To study the operation of Casino, Hotel and Theme Park IT systems. - Perform daily operational support of casino, hotel and theme park IT systems. - Able to work towards forming an effective, efficient and harmony team. - Carry out IT project management and system implementation that improves overall resort operation. - Learn to...

  • Manager

    3 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Genting Malaysia Berhad** Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience...

  • Marketing Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Zouk Genting Full time

    To plan and execute marketing strategies and deliver the marketing projects with KPIs agreed by the Management. Managing marketing campaigns including advertising & promotion support to all Resort's business units, in terms of the marketing strategies to drive resort traffic/arrival and revenue. To drive project management/implementation of multiplechannel...

  • Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

  • Business Development Assistant Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Zouk Genting Full time

    Respond to inquiries made by clients about company products and services in a timely and friendly manner Act as link between the organization and the clients to ensure clients take more interest in products and services rendered by the business organization Undertake and monitor researches to provide highly needed support for the business development team...

  • Manager

    3 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Genting Malaysia Berhad** Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience...

  • Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

  • Assistant Manager

    2 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Genting Malaysia Berhad** Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience...

  • Assistant Manager

    2 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Genting Malaysia Berhad** Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience...

  • Shift Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia EMART24 HOLDINGS SDN BHD Full time

    To support the business success by creating and establishing the flow or Team Member Training to ensure all new members complete training plans within the specified time during employment. Perform and follow up team members assigned workstation duties to ensure quality products and services are delivered following the company standard operating...

  • Zouk Genting Business Development Assistant Manager

    3 days ago

    Genting Highlands, Malaysia Zouk Genting Full time

    Respond to inquiries made by clients about company products and services in a timely and friendly manner - Act as link between the organization and the clients to ensure clients take more interest in products and services rendered by the business organization - Undertake and monitor researches to provide highly needed support for the business development...

  • Assistant Manager

    3 weeks ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Genting Malaysia Berhad** Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With over 50 years of experience...

  • Zouk Genting Marketing Manager

    3 days ago

    Genting Highlands, Malaysia Zouk Genting Full time

    To plan and execute marketing strategies and deliver the marketing projects with KPIs agreed by the Management. - Managing marketing campaigns including advertising & promotion support to all Resort’s business units, in terms of the marketing strategies to drive resort traffic/arrival and revenue. - To drive project management/implementation of...

  • Shift Supervisor/assistant Store Manager genting

    2 weeks ago

    Genting Highlands, Malaysia BERJAYA PARIS BAGUETTE SDN BHD Full time

    **Job Summary: - Operations** The Assistant Store Manager / Shift Supervisor implements business plans relating to staff control, handles people issues, performs store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back office support. He/she is responsible for the...

  • Assistant Manager

    1 week ago

    Genting Highlands, Pahang, Malaysia Genting Malaysia Berhad Full time

    Genting Malaysia BerhadGenting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.With over 50 years of experience and...

  • Management Trainee

    2 weeks ago

    Genting Highlands, Malaysia ZUS Coffee Full time

    **Responsibilities**: - Taking detailed notes and liaising with the District Manager and other HQ departments. - Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests...

  • Executive- Tp Planning

    2 months ago

    Genting Highlands, Malaysia Genting Malaysia Berhad Full time

    **Responsibilities**: - Promotions & Products - review, evaluate the effectiveness of the promotions and products. - Responsible for managing & producing key management reports. Compiling and analyzing data regarding pricing/ revenue yielding. - Managing & producing reporting such as the production of key managements reports. - Assessing and analyzing...