Telesales Consultant

**Job Highlights**
- Remote Working Opportunity
- Wellness Benefits
- Medical and Outpatient Benefits

In MumsMe Sdn Bhd, we value all our employees and will endeavor to create a safe and positive working environment where all employees are treated with dignity and respect. We recognize the need for flexibility of operations dictated by rapidly changing economic and other conditions. It is our belief that our employees are honest and trustworthy and should be treated with respect and confidence.

**Role Expectation**:
You are willing to take the rejection challenge and possess the drive to sell. You believe that selling is not just about convincing; educating the clients on the benefits of our services and products is equally important. You are an integral part of the organization's success, where you are both our tele sales champion and our brand ambassador.

**So what will you be doing?**
- Respond to customer inquiries via incoming calls, social media, and webmail.
- Persuasively promote and sell our services to prospective customers.
- Achieve monthly sales targets through proactive follow-up and customer persuasion.
- Provide accurate and complete information to address customer queries.
- Assess customer needs and ensure their satisfaction with our services.
- Handle customer complaints, offer timely resolutions, and maintain records of interactions.
- Maintain accurate customer details in the company database and official communication channels.
- Coordinate with internal teams and overseas counterparts for interview scheduling and customer support.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

**We do have a few job requirements that we will love to be upfront with you**:

- Required language: Fluent English
- Achieve at least 15% conversion rates and 8 sales per month
- Good computer literacy and attention to details
- Self-motivated and customer service oriented
- Good interpersonal and communication skills
- Experiences in domestic helper agency / industry, B2C sales will be an added advantage
- Must be willing to work during weekend
- **Must be willing to attend 1 week training at Johor Bahru's office.**:

- Immediate or short notice period availability will be preferred.

**If you have read till now, and believe that the above describes you. What are you waiting for, your career is awaiting you**

**Job Types**: Full-time, Commission

**Salary**: RM5,000.00 - RM9,200.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus
- Yearly bonus

Application Question(s):

- If shortlisted after the interview, are you able to attend 1-2 weeks of training at our JB office? (Yes / No)
- Do you have B2C sales experience?

**Experience**:

- Telesales: 1 year (preferred)

**Language**:

- English (required)
- Mandarin (preferred)