(International Bank) Customer Service Executive
4 weeks ago
_**We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit.**_
**Job Details**:
- Provide customer support regarding Bank via phone calls
- Educate customers on Bank’s products and services & direct them toward available resources for self-help
- Complete the necessary documentation accurately to manage customer complaints, issues and subsequent solutions
- Alert management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem
- Suggest call centre process improvements and participate in call centre initiatives for increased effectiveness
**Requirements**:
- Minimum SPM
- Experience in Call Centre, Banking or Customer Service environment will be an advantage
- Excellent communication skills in written and verbal English
- Strong service orientation
- Able to work on staggered/rotational shifts including weekends and Public Holidays
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,800.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Application Question(s):
- What is your expected salary ?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (required)
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