Executive, Customer Care
6 days ago
If you are looking to excel and make a difference, take a closer look at us
**Job Description**:- Provide service solutions to client and to solicit client’s feedback on product/system requirements/issues during visits /dialogues (calls) to the respective internal stakeholder and Corporate Internet Banking customers.- Support transformation initiatives and ensuring provision of a high-quality service delivery through effective execution of daily support operations, people and resources.- Adhere to HLBB’s policies, services standard and performance measures. Identify and implement operational risk controls, manage daily operations and capacity & capability planning.-
- Guide and support customer/branches/business centre and/or others department complaints and requests with the timely acknowledgement and solutions
Education / Qualification- Degree/Diploma in any discipline- Some exposure in Internet Banking and IT related field
Special Skills- Problem Solving Skills- Communication & Customer Service Skills- Able to plan and execute to aggressive timeline
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
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