Customer Care
7 months ago
**Responsibilities**:
- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
**Job Requirements**:
- Diploma or Degree in any field. Relevant insurance certification will be an advantage
- Minimum 2 years of experience in customer service in a contact center
- Enjoy people engagement and providing good advice and patience in dealing with complex problems
- Good interpersonal and communication skills
- Possess a pleasant and cheerful disposition
- Location will be based in Kuala Lumpur - Malaysia
- Willing to work on 24/7 rotational shift schedule
- Mandarin speaking is an advantage - as you will be dealing with Chinese callers.
- What's your expected monthly basic salary?
- How many years' experience do you have as a Customer Service Call Centre Representative?
- Are you willing to undergo a pre-employment background check?
- How would you rate your Mandarin language skills?
- Which of the following statements best describes your right to work in Malaysia?
- How many years' experience do you have in the insurance industry?
**Salary**: RM1,800.00 - RM2,000.00 per month
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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