![Gratitude Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Care Officer
4 weeks ago
**Role**:Customer Care Officer
**Timings**:Day Shift (Permanent)
**Industry**:Hotels / Restaurants / Airlines / Travel
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Customer Service Japanese language english
- **Job Overview**: As a Customer Service Representative for our airline, you will be responsible for delivering unparalleled service to our Japanese and English-speaking passengers. This role requires prior experience in customer service within the airline industry, coupled with fluency in both Japanese and English languages.
**Responsibilities**:
- Utilize your airline industry experience to address inquiries related to reservations, flight information, baggage, and other travel-related matters.
- Assist passengers with changes to bookings, cancellations, and other service-related requests.
- Resolve customer issues and complaints promptly and professionally.
- Collaborate with internal departments to ensure a seamless and efficient customer experience.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on airline policies, procedures, and industry developments.
**Qualifications**:
- Diploma or above in any discipline.
- Fluency in both Japanese and English, with excellent verbal and written communication skills in both languages.
- Prior experience in customer service within the airline industry is mandatory.
- Strong interpersonal skills with the ability to work collaboratively in a team.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficient in using airline reservation systems and customer service software.
- A positive attitude and a commitment to delivering top-notch customer service.
-
Customer Care
4 days ago
Kuala Lumpur, Malaysia Elabram Full timeJob Description **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing...
-
Customer Care
4 days ago
Kuala Lumpur, Malaysia Elabram System Full time__ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...
-
Customer Care
5 days ago
Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full timeJob Profile Preview YOODO CUSTOMER CARE Role: YOODO CUSTOMER CARE **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends;...
-
Customer Care Officer
2 weeks ago
Kuala Lumpur, Malaysia Synergy Staffing Sdn Bhd Full timeAttending to enquiries after Service Marketing sent out service reminders & promotional packages via weekly SMS blast to enhance customer retention rate - To conduct weekly customer service satisfaction surveys for both sales (post-purchase)and after sales (post-service and repair).This initiative aims to gather feedback from our customers to enhance their...
-
Customer Care
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Elabram System Full time__Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...
-
Customer Care Officer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timeAnswer calls to clients to learn about and address their needs, complaints, or other issues with products or services. Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Respond to customers on timely manner while following standard operating procedures. Comply with Bank's...
-
Customer Care Officer
3 weeks ago
Kuala Lumpur, Malaysia Airebus Sdn Bhd Full timeJob Description - Minimum SPM - Preferably with an outspoken personality. - Presentable outlook and personality. Honest and responsible - With Customer Service experience is added advantage - Computer Literate - Willing to work in Shifts. One day off (Weekdays) - Medically fit to work. *Location at Corus Hotel, Ampang Kuala Lumpur Job Responsibilities -...
-
Customer Care Consultant
1 week ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** Our client is looking for a **Customer Care Consultant** to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care, and Broker teams, as a back office agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will...
-
Customer Care Officer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Airebus Sdn Bhd Full timeJob Description Minimum SPMPreferably with an outspoken personality.Presentable outlook and personality. Honest and responsible With Customer Service experience is added advantageComputer LiterateWilling to work in Shifts. One day off (Weekdays) Medically fit to work. *Location at Corus Hotel, Ampang Kuala Lumpur Job Responsibilities Confer with customers by...
-
Customer Care Officer
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full timePrimary Job Functions: Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information Meet personal/team qualitative and quantitative targets Handle simple to difficult...
-
Customer Care Executive
2 weeks ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time**Customer Care Executive** **Working Location **:Old Klang Road, KL **Working Hours**: Any 5 days a week (may including weekend), 2 shift rotation - 10am - 7pm - 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues...
-
Customer Care Executive
4 weeks ago
Kuala Lumpur, Malaysia RCSI Management Full timePosition : Customer Care Executive Salary : RM 2,500 - RM 3,500 Location : Medan 28, Old Klang Road Working Day : Any 5 days a week (may including weekend), 2 shift rotation 10.00 am - 7.00 pm / 1.00 pm - 10.00 pm - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the...
-
Customer Care Consultant
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full timeThe OpportunityOur client is looking for a Customer Care Consultant to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care, and Broker teams, as a back office agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will be an...
-
Customer Care Service Officer
4 weeks ago
Kuala Lumpur, Malaysia TECHAI PARTNERS SDN. BHD. Full timeJob Title**:Customer Care / Service Officer** Company: TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.] Location: Bangsar South Are you a compassionate, empathetic, and customer-centric individual looking to make a difference in the world of customer service? Join our team as a Customer Care Service Officer at TechAI Partners Sdn Bhd [RWC Sdn Bhd]. We are looking...
-
Customer Care Service Officer
4 days ago
Kuala Lumpur, Malaysia TECHAI PARTNERS SDN. BHD. Full timeJob Title**:Customer Care / Service Officer** Company: TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.] Location: Bangsar South Are you a compassionate, empathetic, and customer-centric individual looking to make a difference in the world of customer service? Join our team as a Customer Care Service Officer at TechAI Partners Sdn Bhd [RWC Sdn Bhd]. We are looking...
-
Customer Care Executive
1 week ago
Kuala Lumpur, Malaysia GENO Management Full timePosition : Customer Care Executive Location : Kuala Lumpur Salary : RM2,500 - RM3,500 Working hours : 10am - 7pm / 1pm - 10pm **Responsibilities**: - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps -...
-
Customer Care Consultant
2 months ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** Our client is looking for an **Customer Care Consultant** to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care and Broker teams, as a BackOffice agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will...
-
Customer Care
3 weeks ago
Kuala Lumpur, Malaysia WIDAD FACILITY MANAGEMENT SDN BHD Full timeHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers **Job Types**: Full-time, Contract,...
-
Customer Care Executive
4 weeks ago
Kuala Lumpur, Malaysia GENO Management Full timePosition : Customer Care Executive Salary : RM 2,500 - RM 3,500 Location : Medan 28, Old Klang Road Working Hour : Any 5 days a week (may including weekend), 2 shift rotation 10.00 am - 7.00 pm / 1.00 pm - 10.00 pm - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the...
-
Customer Care Manager, Malaysia
1 week ago
Kuala Lumpur, Malaysia Ria Financial Services Full timeCustomer Care Manager, Malaysia The purpose of the Customer Care Manager role is to lead a highly effective Customer Care hub, the hub will provide help and support for Ria's and XE global customer base through the end-to-end process. The Customer Care Manager will drive the performance of the support hub to achieve service levels and key support metrics....