Customer Care Consultant

5 months ago


Kuala Lumpur, Malaysia SRG Asia Pacific Full time

Role Title : Customer Care Consultant (LiveChat)
- Work from office mode
- Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)

Salary Package
- Basic up to RM2800
- Terms and conditions applies
- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.
- Medical & Hospitalization entitlement
- Training is provided
- Fully vaccinated applicants only
- Able to start immediately
- Working Days : Monday - Sunday

*Work any 5 days in a week with 2 days off

Working Hours : 8AM - 12AM
- 8AM - 5PM
- 9AM - 6PM
- 10AM - 7PM
- 11AM - 8PM
- 12PM - 9PM
- 1PM - 10PM
- 2PM - 11PM
- 3AM - 12AM

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end to end handling of calls) and non-voice

channel (WhatsApp transactions) as part of inbound and outbound function to provide

information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

**REQUIREMENTS**:

- SPM/Diploma/Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center

are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy,

ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive,

immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM - 12AM)
- Required to have own transportation arrangement
- Able to start immediately

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



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