Customer Care Consultant

4 weeks ago


Kuala Lumpur, Malaysia SRG Asia Pacific Full time

Role Title : Customer Care Consultant (LiveChat)
- Work from office mode
- Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)

Salary Package
- Basic up to RM2800
- Terms and conditions applies
- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation with SRG AP.
- Medical & Hospitalization entitlement
- Training is provided
- Fully vaccinated applicants only
- Able to start immediately
- Working Days : Monday - Sunday

*Work any 5 days in a week with 2 days off

Working Hours : 8AM - 12AM
- 8AM - 5PM
- 9AM - 6PM
- 10AM - 7PM
- 11AM - 8PM
- 12PM - 9PM
- 1PM - 10PM
- 2PM - 11PM
- 3AM - 12AM

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end to end handling of calls) and non-voice

channel (WhatsApp transactions) as part of inbound and outbound function to provide

information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

**REQUIREMENTS**:

- SPM/Diploma/Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center

are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy,

ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive,

immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM - 12AM)
- Required to have own transportation arrangement
- Able to start immediately

**Salary**: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)



  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client is looking for a **Customer Care Consultant** to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care, and Broker teams, as a back office agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will...


  • Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    **The Opportunity** Our client is looking for an **Customer Care Consultant** to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care and Broker teams, as a BackOffice agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time

    The OpportunityOur client is looking for a Customer Care Consultant to be a part of their growing team based in our Manila ASW Global Office. Working closely with the Claims, Customer Care, and Broker teams, as a back office agent you will be responsible for ensuring a variety of support tasks are completed in a timely and accurate manner. You will be an...


  • Kuala Lumpur, Malaysia SRG Asia Pacific Full time

    Role Title : Customer Care Consultant (LiveChat) - Work from office mode - Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services) Salary Package - Basic up to RM2800 - Terms and conditions applies - your salary will be paid RM 1,800 for the first 5 months of employment, and on top of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Full time

    Role Title : Customer Care Consultant (LiveChat) Work from office mode Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and Ehailing services)Salary Package Basic up to RM2800 Terms and conditions applies- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will...

  • Pet Care Consultant

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia HASHTAG PET SDN BHD Full time

    About Us:We are established Pet Store at Klang Valley, currently we have 5 outlets named Only Pets and still growing. We're retailing wide varieties of pet food, pet accessories, pet beauty products, pet clothing, pet healthcare products, small animal's livestock and personalized pet services.Position Overview:We are seeking a dedicated and enthusiastic...


  • Kuala Selangor, Selangor, Malaysia IMPERIA ASIA INTERNATIONAL SDN BHD Full time

    **JAWATAN KOSONG CUSTOMER CARE CONSULTANT DI IMPERIA ASIA INTERNATIONAL SDN BHD**"BINA MASA DEPAN ANDA BERSAMA KAMI"Imperia Asia International Sdn Bhd adalah syarikat multinasional bertaraf ISO yang telah beroperasi lebih dari 10 tahun dan sedang berkembang pesat dalam pelbagai bidang seperti kesihatan, kecantikan, perkilangan, pertanian dan hartanah....

  • Customer Care

    4 days ago


    Kuala Lumpur, Malaysia Elabram System Full time

    __ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

  • Customer Care

    5 days ago


    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Job Profile Preview YOODO CUSTOMER CARE Role: YOODO CUSTOMER CARE **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends;...

  • Customer Care

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Elabram System Full time

    __Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

  • Customer Care

    5 days ago


    Kuala Lumpur, Malaysia Elabram Full time

    Job Description **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing...

  • Pet Care Consultant

    2 months ago


    Kuala Lumpur, Malaysia HASHTAG PET SDN BHD Full time

    **About Us**: We are established Pet Store at Klang Valley, currently we have 5 outlets named Only Pets and still growing. We’re retailing wide varieties of pet food, pet accessories, pet beauty products, pet clothing, pet healthcare products, small animal’s livestock and personalized pet services. **Position Overview**: We are seeking a dedicated and...

  • Pet Care Consultant

    2 weeks ago


    Kuala Lumpur, Malaysia HASHTAG PET SDN BHD Full time

    **About Us**: We are established Pet Store at Klang Valley, currently we have 5 outlets named Only Pets and still growing. We’re retailing wide varieties of pet food, pet accessories, pet beauty products, pet clothing, pet healthcare products, small animal’s livestock and personalized pet services. **Position Overview**: We are seeking a dedicated and...

  • Pet Care Consultant

    4 days ago


    Kuala Lumpur, Malaysia HASHTAG PET SDN BHD Full time

    **About Us**: We are established Pet Store at Klang Valley, currently we have 5 outlets named Only Pets and still growing. We’re retailing wide varieties of pet food, pet accessories, pet beauty products, pet clothing, pet healthcare products, small animal’s livestock and personalized pet services. **Position Overview**: We are seeking a dedicated and...

  • Pet Care Consultant

    2 weeks ago


    Kuala Lumpur, Malaysia HASHTAG PET SDN BHD Full time

    **About Us**: We are established Pet Store at Klang Valley, currently we have 5 outlets named Only Pets and still growing. We’re retailing wide varieties of pet food, pet accessories, pet beauty products, pet clothing, pet healthcare products, small animal’s livestock and personalized pet services. **Position Overview**: We are seeking a dedicated and...


  • Kuala Lumpur, Malaysia Intellect Full time

    As the Care Account Clinical Consult, you will work closely with the Care Account Team to drive and support Intellect’s Clinical Operations & Quality tailored for our enterprise clients across the APAC region. Your role will be pivotal in ensuring the quality of our clinical care and delivery to enterprise clients, and ensuring adherence to our clinical...


  • Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN BHD Full time

    : The Customer Care Consultant (CCC) role is to resolve customer complaints via phone. The CCC is required to greet customers warmly and ascertain the problem or reason for calling. The CCC is also required to assist customers in their inquiries. REQUIREMENTS:Minimum Qualification - Diploma with 1-year experience or SPM/O-Level with at least 2 years working...

  • Sales Consultant

    5 days ago


    Kuala Lumpur, Malaysia Axpara Full time

    **Job description** The **Healthcare Solutions Consultant/Healthcare Sales Specialist (REMOTE) ** is a key commercial role focused on delivering healthcare software solutions to customers and partners. This role collaborates with various companies to create new business and achieve target sales quota. **Responsibilities** - Develop new business by cold...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    Role Title : Customer Service Consultant (LiveChat) Work from office modeSalary Package Basic up to RM2800 Terms and conditions applies- your salary will be paid RM 1,800 for the first 5 months of employment, and on top of that you will get a confirmation bonus of RM3, 500 and your salary will kick off in full amount based on approval upon your confirmation...

  • Customer Care

    3 weeks ago


    Kuala Lumpur, Malaysia WIDAD FACILITY MANAGEMENT SDN BHD Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers **Job Types**: Full-time, Contract,...