Bilingual Speaker

2 days ago


Kuala Lumpur, Malaysia Inova Care International Full time

**Job description**

We are looking for competent, detail-oriented individuals that can problem-solve independently, recognize when and how to escalate situations, and are confident enough to ask assistance and/or guidance regarding patient conditions as deemed necessary. Our ideal care coordinator is committed to providing high-quality, efficient, patient-centered care in a remote environment.

Billing practices and clinical protocols are established in accordance with agreed-upon client criteria and corporate standards and will thus serve as guidelines for the applicant's quality and performance metrics and/or balanced scorecard (KPIs), which will be clearly communicated and articulated once the working relationship commences

**Technical Requirements**:

- Stable Internet connection >15Mbps (you may do a quick check through

SpeedTest.net)
- Desktop or Laptop with at least icore 3 or equivalent and 4GB RAM
- Headphones with mic and a web camera
- Availability of an ethernet connection to ensure speed and stability
- Quiet workspace

downloading and uploading files, and working in multiple browser windows are a

plus.

**Qualifications**:

- Excellent communication skills (experience dealing with US clients is a plus)
- Ability to respond to customer inquiries with compassion and active listening skills
- Licensed nurse practitioner or a registered nurse with experience in remote patient

monitoring setting is a plus.
- Must be fluent in speaking Mandarin

Pay: RM5,000.00 - RM6,500.00 per month

Schedule:

- Evening shift
- Flexible hours
- Night shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)
- nursing: 1 year (preferred)
- translator: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Shift availability:

- Night Shift (preferred)



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