Chat Support-mandarin Speaker

5 months ago

Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

**Position Overview**:
We are currently seeking a motivated and fluent Mandarin speaker to join our team as a Bilingual Chat Support Representative. In this role, you will be responsible for delivering exceptional customer service and technical support to our Mandarin-speaking clients through various digital channels, primarily chat.

**Key Responsibilities**:

- **Customer Engagement**: Interact with customers in a professional and friendly manner to address inquiries, resolve issues, and provide product/service information via chat platforms.
- **Language Proficiency**: Communicate fluently and accurately in Mandarin, both written and verbal, to assist customers effectively and efficiently.
- **Problem Resolution**: Diagnose and troubleshoot customer problems, technical issues, and concerns. Escalate complex issues to appropriate teams for resolution, ensuring timely follow-up and customer satisfaction.
- **Product Knowledge**: Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers. Stay updated on product features, updates, and promotions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, including inquiries, issues, resolutions, and feedback. Document recurring issues for further analysis and improvement.
- **Collaboration**: Collaborate with other members of the customer support team and cross-functional teams to ensure seamless customer experiences and contribute to continuous improvement initiatives.
- **Quality Assurance**: Adhere to quality standards and performance metrics to deliver high-quality service consistently. Strive for continuous improvement in service delivery and efficiency.

**Requirements**:

- Fluency in Mandarin (written and verbal) is essential.
- Previous experience in customer support or related roles preferred.
- Excellent communication skills with the ability to convey information clearly and effectively.
- Strong problem-solving skills and the ability to think critically under pressure.
- Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
- Positive attitude, empathy, and a passion for delivering outstanding customer service.

**Benefits**:

- Competitive salary
- Health insurance
- Paid time off
- Opportunities for career growth and advancement
- Training and development programs

**Salary**: RM3,500.00 - RM4,100.00 per month

Supplemental pay types:

- 13th month salary

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