Chat Support

3 weeks ago

Kuala Lumpur, Malaysia Language Talent Solution Full time

**Company Description**

Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.

**Role Description**

This is a full-time on-site role in Kuala Lumpur for a Chat Support - Mandarin Speaker (Fresh Graduates). The role entails providing customer support and handling live chats in Mandarin with proficiency and accuracy. The role involves working in shifts and adhering to the company's policies and procedures.

**Designation**: Chat Support - Mandarin Speaker

**Location**: Menara Bangkok Bank (accessible to public transport - Monorail Bukit Nanas & LRT Dang Wangi)

**Working Days**: Monday to Friday (if working during offday/restday will get OT)

**Working hours**: Rotational Shift
- 7am - 4pm
- 2pm - 11pm
- 10.30pm - 7.30pm

**Salary**: RM4,00 - RM4,500 (basic) + shift allowance
- ______________________________________________

**Responsibilities**:

- Respond to B2B issues and questions relating to the services we offer
- Liaise with technology departments both in house and third party, on technical issues relating to customers and products
- Monitor website availability and functionality, alerting the necessary parties when performance or accessibility is affected in any way
- Responsible in solving customer enquiries and problems
- Handling customer feedback and forwarding it to the respective department

**Requirement**
- Fluent in Mandarin, with excellent reading, writing, and communication skills
- Excellent customer service skills with a keen attention to detail
- Ability to work in a fast-paced environment and multi-task effectively
- Good problem-solving and analytical skills
- Ability to learn and adapt to new technologies or tools quickly
- Previous experience in customer service or support role is preferred but not required
- Bachelor's degree or equivalent experience in a related field is preferred

**FRESH GRADUATES ARE WELCOME TO APPLY**

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)

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