Chat Support

5 months ago


Kuala Lumpur, Malaysia GrowthFn Full time

**Job Title**: Chat Support - Mandarin Speaker

**(Fluently read, write, and speak in both English and Mandarin)**

**Location**: Kuala Lumpur, Malaysia

**Salary**: RM4100 + Complexity Allowance: RM500 + KPI Allowance + Shift Allowance

**Language**: Mandarin + English

**Working Hours**: 24/7 Rotational

**Education/Experience Requirements**:

- Degree with relevant experience
- Diploma holder with 1 year of experience
- SPM qualification with 3 years of experience

**Joining Date**: 1st July

**Job Summary**:

- Ensure accurate and timely handling of customer inquiries, directing them to appropriate support channels as needed
- Manage customer escalations effectively, ensuring timely resolution and escalation when necessary
- Adhere to client's call flows, work processes, data entry requirements, and complaint management procedures
- Meet all Service Level Agreements (SLAs) consistently
- Demonstrate strong customer service skills, taking ownership of customer satisfaction
- Provide professional and competent customer service at all times
- Communicate effectively and politely with customers, following established processes
- **Fluently read, write, and speak in both English and Mandarin**

Pay: RM4,100.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- All questions are required to proceed. Do you agree to answer all of them?
- Are you proficient in Mandarin (Read, Write, Speak)?
- Are you proficient in English (Read, Write, Speak)?

**Education**:

- STM/STPM (required)

**Experience**:

- Chat Support: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

**Location**:

- Kuala Lumpur (required)


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