Customer Care Specialist

6 months ago

Kuala Lumpur, Malaysia MYFLEX HEALTH GROUP SDN BHD Full time

Job Purpose Assisting day to day operations of the Bureau and / or home care sections, by taking shift request from clients/hospitals and completing each booking by telephone and on the computer system. You will also speak to staff on an on-going basis, to take availabilities, make changes to information and refer issues such as pay queries to the right division within My Flex Health Group Sdn Bhd. To ensure customer satisfaction by delivering a quality service and the ability to liaise with and assist key personnel and existing or new clients in all matters relating to service delivery. Duties and Responsibilities - Be responsible for the day to day shift allocation to external staff in a timely manner, as requested by clients of the organization. This entails matching staff to shift requirements : maintaining availabilities and roster requests onto the database; liaising with nurses and clients on a regular basis; notifying clients and staff confirmation and ensuring that information is communicated effectively to colleagues and management. - Using software called Sandwai | Home and Disability Care Software for staff allocation and bookings. - Maintaining strict complaints or concerns by field staff and clients to management. - Ensuring that external staff have received their written roster in advance, when multiple clients are requiring service in an allocated timeframe. - Involve with operations meeting - to updates status for Bureau and Home Care. - Work targets by management. - Any other task arise from time to time. Skills - Excellent oral English, Bahasa Melayu and other language communication skills and ability to work under pressure. - Customer focused and team player. - Good interpersonal skills and people management skills, with ability to build working relationship with external (field) staff and clients. - Demonstrated knowledge of computer systems. - Accurate data entry skills (alpha and numeric). - Good keyboard skills. - Knowledge and experience in answering calls and responding to customer requests. - Ability to acknowledge comments and complains and highlight to PA operations for further actions. Other Requirements - Willing to learn our Sandwai | Home and Disability Care Software System - Possess own transport : B2 / D / DA - Willing to work after working hours : 3pm - 12am / 5am - Noon (Rotate Shift with other colleague) - Willing to work on Saturday, Sunday and Public Holiday ** This position is totally no Work From Home
We Provide Strategic Guidance to hospital leadership to improve the quality care by supplying quality locum clinical support staff to health care providers. We Support Communities by supplying nurses to clients wishing to remain in their home. HOME CARE services such as: Post-Surgical care, Post-Stroke care, Oral/IM/Anticoagulant medication administration and education, Stoma and ileostomy care and support, Post Orthopedic, Aesthetics and Breast Surgery Care, Cardiac and Respiratory Care, Continence and Catheter Care & Nutrition and Dietitian Assistance. PHYSIO HOUSE CALL OUR SERVICES - Back Pain, Knee Pain, Sports Injury, Shoulder Pain & Stroke My Flex Health specializes in vocational training and up-skill within the healthcare industry, Our training is HRDF approved. The Human Resources Development Fund (HRDF) is administered by Pembangunan Sumber Manusia Berhad (PSMB), an agency under the Ministry of Human Resources, to retrain and upgrade the skills of their employees, apprentices and trainees in line with their business needs and the development strategy of the country.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

  • Customer Care

    6 months ago

    Kuala Lumpur, Malaysia Elabram System Full time

    __ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

  • Customer Care Specialist

    6 months ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job details Role - Customer Care Specialist - Mandarin Location - Petaling Jaya Type - Permanent Joining - 31st Aug Interview - Assessment and Online interview Must be fluent in English and Mandarin. Freshers or experienced can apply. Shuttle...

  • Customer Care Specialist

    3 months ago

    Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Title: Customer Success Specialist/Customer care** **Duration: Permanent position** **Location: Petaling Jaya, Selangor ,Malaysia** **Working Days : (Monday - Friday 9am - 6pm)** **JOB DESCRIPTION**: **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum...

  • Hair Care Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full time

    Job Title: Hair Care SpecialistWe are seeking a highly skilled and experienced Hair Care Specialist to join our team at Nala Groups in Mid Valley, KL.Salary Package:We offer a competitive salary package of approximately RM2,400 per month, which includes basic pay of RM1,800 and an overtime allowance.About the Role:As a Hair Care Specialist, you will be...

  • Customer Care

    7 months ago

    Kuala Lumpur, Malaysia WIDAD FACILITY MANAGEMENT SDN BHD Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers **Job Types**: Full-time, Contract,...

  • Hair Care Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full time

    Job Title: Hair Care SpecialistWe are seeking a skilled Hair Care Specialist to join our team at Nala Groups. This is an exciting opportunity for individuals with excellent customer service experience in the beauty industry.Company OverviewNala Groups is a reputable aesthetic clinic providing top-notch hair care services to our valued customers. As a key...

  • Customer Care Support Specialist

    6 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Support Specialist

    6 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Renal Nurse Specialist

    6 months ago

    Kuala Lumpur, Malaysia Fresenius Medical Care Full time

    1. Patient care - Provide standard nursing care of dialysis patient as plan to patient in pre, post and throughout treatment under supervision of Renal Nurse Specialist. - Assist Physician during patient round, patient examination or procedure. - Deliver nursing care to patient as physician’s treatment order under supervision of Renal Nurse Specialist. -...

  • Customer Care

    6 months ago

    Kuala Lumpur, Malaysia VB Advisory Sdn Bhd Full time

    Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service...

  • Customer Care

    6 months ago

    Kuala Lumpur, Malaysia Koh Sim Lui Full time

    **Responsibilities**: - Learning and understanding company insurance products. - Answering calls and responding to customer complaints. - Accessing customer accounts and policy schedules. - Providing customers with detailed information about policies and products. - Recommending available products. - Forwarding customers to sales agents when a policy needs...

  • Customer Care Executive

    7 months ago

    Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    **Position **:Customer Care Executive **Working Location **:Old Klang Road **Working Hours **:Any 5 days a week (may including weekend), 2 shift rotation 10am - 7pm 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the...

  • Customer Care Executive

    6 months ago

    Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    **Customer Care Executive** **Working Location **:Old Klang Road, KL **Working Hours**: Any 5 days a week (may including weekend), 2 shift rotation - 10am - 7pm - 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues...

  • Customer Service Specialist

    6 months ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Executive, Customer Care Specialist 1

    6 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Care Specialist 1 Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

  • Clinical Sales Specialist

    6 months ago

    Kuala Lumpur, Malaysia Asia Medsource Group Sdn Bhd Full time

    **JOB TITLE**:Clinical Sales Specialist - Wound Care and Medical products **MAIN JOB DUTIES/RESPONSIBILITIES**： The Clinical Sales Specialist provides clinical and sales support through education of current and potential customers, and procedure coverage with a defined region. The role is responsible for communicating product, clinical and market data to...

  • Customer Care Agent

    6 months ago

    Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Highlights**: - International Bank; - Opportunity to grow in an international Banking industry; - Full training provided (1 month); - Attractive salary & benefits; - Located at Wisma Standard Chartered; - Accessible by public transportation ( LRT Bukit Jalil). - Deliver outstanding customer service over the phone promptly, while also fostering...

  • Customer Care

    6 months ago

    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Job Profile Preview YOODO CUSTOMER CARE Role: YOODO CUSTOMER CARE **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends;...

  • Executive, Customer Care Specialist 1

    6 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Care Specialist 1 Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...

  • Customer Care

    6 months ago

    Kuala Lumpur, Malaysia Elabram Full time

    Job Description **JOB PURPOSE**: Achieves customer care objectives by contributing recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency and quality of customer-care standards; resolving problems; completing audits; identifying customer care trends; determining process improvements; implementing...