Customer Care Support Specialist

5 months ago

Kuala Lumpur, Malaysia Kerry Full time

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
The Customer Care Support Specialist is responsible for operational customer service management, supporting delivery of a world class customer experience for our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organisation. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service & data management requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management
Contribute to the overall customer care organisation service performance by accomplishing related results to deliver best outcomes and experiences. Demonstrate tenacity, excellent customer service and interpersonal skills, the ability to operate in a dynamic customer centric environment. With the capability to proactively respond and contribute as part of a broader team with solution focus, attention to detail and excellent time-management skills.

**Key responsibilities**:
Order Management Processing: Manage and process customer orders in line with agreed processes, business terms and service levels. Responsible for data and system accuracy ensuring successful execution of customer's orders & returns collaborating effectively with the relevant team members in regions while adhering to strict deadlines to achieve best outcomes.

Operational Service Delivery: Responsible for managing relevant customer & internal requests; Salesforce requests, reporting requirements, master data management, credit returns and related system maintenance with timely processing, & accuracy. Anticipate, identifies and proactively resolve issues by clarifying requirements, determining solutions to provide proactive resolution to achieve service excellence and adhere to operating procedures.

Performance Management: Identify and highlight operational issues and utilize knowledge and skills to offer solutions and recommend potential enhancements to our service to make it easier and more valuable for our customers to do business with Kerry. Consistently exceeding our Global Customer Service KPI's and Internal Service Performance SLA's.

Communication Management: Provides professional, timely, reliable and consistent updates and information sharing with internal stakeholders and team members. Navigates internally to ensure timely proactive resolution of issues, queries and complaints providing a seamless experience. Proactively communicates and de-escalates related issues and identifies solutions and keeps relevant internal contacts in region informed.

Relationship Management: Partners with wider customer care teams in region & builds trusted relationship through positive engagement keeping them apprised of insights, issues and opportunities. Participates in relevant calls, meetings and presentations as requested. Develops strong relationships at a cross enterprise level, partner across function with a customer-focused mindset.

Knowledge Management: Maintain up-to-date knowledge of systems, processes, operating procedures and business requirements. Demonstrating knowledge and expertise of operational activity to support successful outcomes and a positive experience for the customer.

**Qualifications and skills**:

- Bachelor's Degree, Diploma/Post Graduate Diploma or Professional Degree Business
- Minimum 2-3 years working experience customer operations / order to invoice / contact centre / data management role
- Proficient in Microsoft Office
- Knowledge and skill in SAP ECC & MDG and Salesforce system is a must
- Ability to speak, read and write in Polish

**_Key Competencies:_**
- Communication skills - verbal and written
- Interpersonal skills
- Comprehension, analytical and problem-solving skills
- Attentive to details and accuracy
- Adaptability
- Team player who is enthusiastic and demonstrates customer focus
- Initiative
- Ability to abide to agreed KPI/SLA

  • Customer Care Support Specialist

    6 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Support Specialist

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Specialist

    6 months ago

    Kuala Lumpur, Malaysia Britishpedia Media Group Sdn.Bhd. Full time

    **Title: Customer Care Specialist** **Company**:Britishpedia Media Group Sdn. Bhd. **Employment Type**: Full-time **Basic Salary**: RM 2300 - RM 2800 **Location**: Kuala Lumpur **About the Company**: At Britishpedia Media Group (BPH), we're more than just a publishing house - we're storytellers. Founded in 2013, we specialize in sharing inspiring life...

  • Customer Care Specialist

    2 months ago

    Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time

    **Title: Customer Success Specialist/Customer care** **Duration: Permanent position** **Location: Petaling Jaya, Selangor ,Malaysia** **Working Days : (Monday - Friday 9am - 6pm)** **JOB DESCRIPTION**: **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum...

  • Gbs - Customer Care Support Specialist (Spanish

    6 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Fundraising Specialist Intern

    6 months ago

    Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...

  • Customer Care

    5 months ago

    Kuala Lumpur, Malaysia Elabram System Full time

    __ Achieves customer care objectives by contributing recommendations to strategic plans and reviews preparing and completing action plans, implementing efficiency and quality of customer-care standards, resolving problems, completing audits; identifying customer care trends, determining process improvements; implementing change according to Project Yellow...

  • Customer Care Specialist

    5 months ago

    Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from Eteam. We are hiring Mandarin speakers to work with one of our clients. Below are the job details Role - Customer Care Specialist - Mandarin Location - Petaling Jaya Type - Permanent Joining - 31st Aug Interview - Assessment and Online interview Must be fluent in English and Mandarin. Freshers or experienced can apply. Shuttle...

  • Customer Care Specialist

    5 months ago

    Kuala Lumpur, Malaysia MYFLEX HEALTH GROUP SDN BHD Full time

    Job Purpose Assisting day to day operations of the Bureau and / or home care sections, by taking shift request from clients/hospitals and completing each booking by telephone and on the computer system. You will also speak to staff on an on-going basis, to take availabilities, make changes to information and refer issues such as pay queries to the right...

  • Customer Care

    5 months ago

    Kuala Lumpur, Malaysia VB Advisory Sdn Bhd Full time

    Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service...

  • Customer Care Executive

    6 months ago

    Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    **Position **:Customer Care Executive **Working Location **:Old Klang Road **Working Hours **:Any 5 days a week (may including weekend), 2 shift rotation 10am - 7pm 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the...

  • Hair Care Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full time

    Job Title: Hair Care SpecialistJob Description:We are seeking a skilled Hair Care Specialist to join our team at Nala Groups.Hair Care Responsibilities:Provide accurate scalp analysis and treatment for customers (Hands On)Educate and promote hair treatment and information to customersMaintain and build good customer relationshipsRequirements:Possess minimum...

  • Customer Care

    5 months ago

    Kuala Lumpur, Malaysia WIDAD FACILITY MANAGEMENT SDN BHD Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers **Job Types**: Full-time, Contract,...

  • Customer Care Executive

    5 months ago

    Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    **Customer Care Executive** **Working Location **:Old Klang Road, KL **Working Hours**: Any 5 days a week (may including weekend), 2 shift rotation - 10am - 7pm - 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues...

  • Nursing Care Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job Title: Nursing Care SpecialistJob Summary:Talent Recruit is seeking a skilled Nursing Care Specialist to join our team. As a Registered Nurse, you will be responsible for providing high-quality patient care and support to our clients.Key Responsibilities:Ensure a safe and hygienic working environment by following procedures, rules, and...

  • Customer Care Support Specialist

    6 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Support Specialist

    5 months ago

    Kuala Lumpur, Malaysia Kerry Full time

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Clinical Sales Specialist

    5 months ago

    Kuala Lumpur, Malaysia Asia Medsource Group Sdn Bhd Full time

    **JOB TITLE**:Clinical Sales Specialist - Wound Care and Medical products **MAIN JOB DUTIES/RESPONSIBILITIES**： The Clinical Sales Specialist provides clinical and sales support through education of current and potential customers, and procedure coverage with a defined region. The role is responsible for communicating product, clinical and market data to...

  • Fundraising Specialist

    5 months ago

    Kuala Lumpur, Malaysia SG Support Full time

    **We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...

  • Executive, Customer Care Specialist 1

    5 months ago

    Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Care Specialist 1 Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...