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Customer Care Executive
3 weeks ago
Position : Customer Care Executive
Salary : RM 2,500 - RM 3,500
Location : Medan 28, Old Klang Road
Working Day : Any 5 days a week (may including weekend), 2 shift rotation
10.00 am - 7.00 pm / 1.00 pm - 10.00 pm
- To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps - Atlas).
- To educate the apps users on how to use new features or add on programs.
- To identify and provide feedback from customers to support team for continuous improvement.
- To summarize all FAQ and do documentation for further improvement.
- To update reported issues and work closely with IT department technical support team to assure quality client customer service.
**Requirement**
- Diploma or degree in any discipline
- Energetic and self-motivated
- Team player
- Good communication skills, outspoken
- Ability to organize daily workload by priorities.
- Must be able to handle fast-paced working environment.
- Internet savvy and basic knowledge in Microsoft Office
- Can work on shift management.
**Job Type**: Permanent
**Salary**: RM2,500.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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